Damp and Mould Service Coordinator – Frontline Ops (Hybrid)

Leeds City Council; Leeds; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local authority in the UK seeks a motivated candidate to join the Damp and Mould Team, providing operational support and liaising between customers and service providers. Responsibilities include resolving issues, maintaining correspondence records, and supporting various service areas. The ideal candidate should have excellent customer service skills, efficient record-keeping abilities, and proficiency in Microsoft Office applications. Flexible working arrangements are provided along with a competitive salary.

Benefits

Competitive salary

Membership of the West Yorkshire Pension Fund

Flexible working arrangements

Qualifications

• Experience dealing with queries from a wide range of people.
• Experience working in social housing.
• Good understanding of best practice in customer relation procedures.

Responsibilities

• Provide operational support to the Damp and Mould Service.
• Act as frontline interface to ensure problems are resolved.
• Investigate and gather information related to the service.

Skills

High quality customer service

Accurate record keeping and data inputting

Excellent IT skills, including Microsoft Excel and Word

Ability to communicate effectively

Tools

Microsoft Excel

Microsoft Word

Job description

A local authority in the UK seeks a motivated candidate to join the Damp and Mould Team, providing operational support and liaising between customers and service providers. Responsibilities include resolving issues, maintaining correspondence records, and supporting various service areas. The ideal candidate should have excellent customer service skills, efficient record-keeping abilities, and proficiency in Microsoft Office applications. Flexible working arrangements are provided along with a competitive salary.