D365 CE Functional Consultant

Avanade Inc.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider in Greater London is seeking an experienced Customer Engagement professional to design and implement Dynamics 365 solutions. The successful candidate will collaborate closely with clients, providing expertise in customization and integration, while mentoring junior staff. This role promises opportunities for professional development in a cutting-edge technology environment.

Qualifications

• Experience in designing Dynamics 365 CE solutions.
• Ability to gather requirements and analyze business processes.
• Strong mentoring capabilities for junior staff.

Responsibilities

• Design and configure Dynamics 365 CE modules based on client needs.
• Collaborate with stakeholders to implement functional solutions.
• Mentor junior team members on best practices.
• Customize Dynamics 365 CE and integrate it with other applications.
• Provide expertise in Dynamics 365 CE best practices.

Skills

Dynamics 365 CE customization

Client engagement

Technical leadership

Data governance

Job description

SummaryAt Avanade, we see how the power of Dynamics 365 & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong focus on professional development, cutting‑edge technology, and leadership in solution delivery.Together we do what matters.

Key Responsibilities

• Solution Design & Configuration: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements. Ensure the system is set up to optimise workflows, data management, and reporting.
• Client Engagement: Collaborate with stakeholders to gather requirements, analyse business processes, and translate them into functional solutions.
• Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices.
• Customisation & Integration: Customise Dynamics 365 CE to match client‑specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms.
• Client Advisory & Best Practices: Serve as the primary functional advisor for clients, providing expertise on Dynamics 365 CE best practices, industry standards, and how to leverage the platform for business optimisation.
• Governance & Security: Implement data governance, security roles, and compliance policies across environments.
• Training & Enablement: Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff.
• Continuous Improvement: Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically.
• Documentation & Reporting: Document functional specifications, configuration settings, and system changes. Prepare regular project status reports and communicate progress to both internal teams and clients.
• Collaboration with Cross‑functional Teams: Work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery. Participate in project planning and progress meetings, providing functional expertise throughout the project lifecycle.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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