CYP West Admin Team Leader

Hertfordshire Partnership University NHS Foundation Trust; Watford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Watford is seeking a dedicated Administration Manager to oversee data management systems and support an administration team. The ideal candidate will have administrative qualifications and significant experience in managing teams and working in healthcare settings, ensuring quality standards are maintained. This role requires effective organizational and problem-solving skills, with occasional travel between sites.

Qualifications

• Experience of working in an office environment at a senior level.
• Experience of people management.
• Broad knowledge of administrative environments.

Responsibilities

• Ensure performance reports are analyzed and acted upon.
• Maintain effective systems for monitoring data relevant to performance indicators.
• Support the administration team daily and supervise staff on-site.

Skills

Organizational skills

Data management

Communication skills

Problem-solving

Education

Administrative qualifications or equivalent experience

Tools

Patient record systems

Procurement systems

Staff roster systems

Job description

Overview

This post works with the Team Managers and Service Line Leadership to develop and improve admin services and data management systems within the service area. The post holder will work largely on own initiative with occasional supervision for day-to-day delivery of services, and must be an effective team player to ensure the integration of administrative services. The role includes managing the administration team across West Hertfordshire PCMHS provided by HPFT and involves visiting sites and providing supervision face to face with staff in Borehamwood, Hemel Hempstead, St Albans and Watford. You will support the administration team daily and attend other meetings regularly.

Responsibilities

• Ensure all contacts and referrals to the Essex Learning Disability Partnership are processed, recorded, and communicated within agreed timescales.
• Analyse, monitor and act upon weekly performance reports, meeting deadlines (e.g., ensure referrals are contacted and formally communicated).
• Implement and sustain effective systems for monitoring and maintaining data to inform key performance indicators for the quadrant, utilizing local administrative resources.
• Ensure consistency across the service in data inputting, filing systems, and quality standards of work.
• Learn from other services about more efficient practices (including IT) and implement this within own area in partnership with operational management.
• Maintain a good working knowledge of all computerised databases used by Admin staff.

Qualifications and Experience

• Administrative qualifications (e.g., European Computer Driving Licence) or equivalent experience.
• Trained and experienced in electronic systems relevant to administrators (e.g., patient record systems, procurement systems, staff roster systems).
• Broad knowledge and experience of working within an administrative environment.
• Experience of working in an office environment at a senior level.
• Experience of working with budgets.
• Experience of people management.

Desirable criteria

• Management qualification or equivalent experience.
• Problem solving, decision making and analytical skills.
• Experience maintaining accurate records.
• Note: Candidates who require a Skilled Worker visa to work in the United Kingdom should check sponsorship eligibility on GOV.UK; review criteria carefully for eligibility.

About HPFT

Hertfordshire Partnership University NHS Foundation Trust are one of five mental health trusts to achieve an overall rating of "Outstanding" from the Care Quality Commission. Our family of over 4,000 staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services in the community and in inpatient settings. Our values are rooted in choice, independence and equality, and HPFT is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. We are proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional.