CX Lead (Qualtrics Specialist)

Phee Farrer Jones; Remote; GBP 80,000 - 100,000; Full time

Job summary

A global consultancy is looking for a CX Lead (Qualtrics Specialist) to enhance their customer experience programs. This fully remote role offers a salary up to £100k and involves leading client engagement, designing CX strategies, and delivering programs using Qualtrics. Successful candidates will have strong communication skills and proven experience in delivering enterprise projects. Fluency in English is essential, and additional languages are preferred. If you are passionate about CX, apply now!

Qualifications

• Proven experience delivering enterprise projects related to CX.
• Understanding customer journeys, measurement, and CX principles.
• Experience in consulting or professional services.

Responsibilities

• Lead client engagement and translate goals into CX strategies.
• Design, implement, and deliver CX programs using Qualtrics.
• Analyze feedback, present insights, and mentor teams.

Skills

Certified CX consultant

Strong communication skills

Analytical skills

Problem-solving skills

Project management

Fluent in English

Tools

Qualtrics

Job description

Do you get excited about delivering excellence for your clients? Then you could be the perfect fit for this agency in this flexible CX Lead role!

JOB TITLE : CX Lead (Qualtrics Specialist)

SALARY Up to £100k

LOCATION : UK / Ireland based - Fully Remote

THE COMPANY

We are representing a global organisation that helps organisations design, implement, and optimise feedback-driven programmes using leading technology. It focuses on turning meaningful insights into action through a structured, value-based approach that strengthens engagement, leadership accountability, and organisational culture.

They are now looking to bring on a Qualtrics specialist to take the lead on their CX programmes :

KEY DUTIES

• Lead client engagement, translating business goals into CX strategies, supporting sales through demos and guidance.
• Design, implement, and deliver CX programs using Qualtrics, optimizing surveys, dashboards, workflows, ensuring timely delivery.
• Analyse feedback to insights, stakeholders, present recommendations, facilitate workshops, and mentor teams in CX practices.

SKILLS & EXPERIENCE

• Certified CX consultant with proven experience delivering enterprise projects, understanding journeys, measurement, and CX principles.
• Strong communication, presentation, analytical, problem‑solving skills; manage multiple projects, deadlines, and client relationships effectively.
• Fluent in English, additional languages preferred, with consulting or professional services experience enhancing CX delivery capabilities.

Interested in this CX Lead role? Apply now and let's have a chat!

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