Customs Brokerage

WR Logistics; Illshaw Heath; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading logistics company in the UK is seeking an experienced Customs Brokerage Associate to manage customs processes for imports and exports. This role requires strong knowledge of UK customs regulations and proven experience with CargoWise1. The position offers a hybrid working model after initial training and a salary of £30,000 - £35,000 along with excellent benefits. Candidates should possess strong communication and problem-solving skills, and a commitment to excellence in a fast-paced environment.

Benefits

24 days holiday + bank holidays

Generous employer pension contribution (7.5%)

Death in service cover

Wellbeing and employee assistance programme

Free on-site parking

Qualifications

• Minimum 5 years' experience in a customs clearance role.
• Strong knowledge of UK import/export procedures and regulations.
• Proven experience with CargoWise1 (Certified Operator/Specialist highly desirable).

Responsibilities

• Manage customs entries and clearance processes from start to finish.
• Ensure compliance with import/export legislation and regulations.
• Deliver accurate and compliant customs documentation.

Skills

Customs clearance

UK import/export procedures

CargoWise1 experience

Communication skills

Problem-solving skills

Organisational skills

Job description

Customs Brokerage Associate

Solihull / Birmingham

Salary: £30,000 - £35,000 + excellent benefits | Hybrid working

An established international logistics organisation is seeking an experienced Customs Brokerage Associate to join a high-performing customs and freight team in Solihull. This is an excellent opportunity for a customs professional with strong CargoWise1 (CW1) experience who is looking to develop their career within a stable, forward-thinking environment.

The Role

As a Customs Brokerage Associate, you will play a key role in managing import and export customs processes, ensuring compliance with regulations while delivering outstanding service to clients and internal stakeholders.

Key responsibilities include:

• Managing customs entries and clearance processes from start to finish
• Interpreting and applying import/export legislation and regulations
• Liaising with customers, freight teams and external authorities
• Identifying opportunities to support client growth and operational efficiency
• Delivering accurate, timely and compliant customs documentation

About You

You will be an experienced customs professional with a strong technical foundation and the ability to work effectively in a fast-paced environment.

Essential experience and skills:

• Minimum 5 years' experience in a customs clearance role
• Strong knowledge of UK import/export procedures and regulations
• CargoWise1 experience (Certified Operator/Specialist highly desirable)
• Excellent communication, problem-solving and organisational skills
• Ability to work under pressure while maintaining accuracy and quality
• Strong work ethic, attention to detail and team-focused approach

Personal qualities:

• Analytical and technically minded
• Confident decision-maker within your area of expertise
• Comfortable working within established systems and processes
• Collaborative, adaptable and solutions-focused

Working Arrangement

• Office-based for the initial 3-6 months during training and onboarding
• Hybrid working model thereafter (60/40 split)
• Monday-Friday, 37.5 hours per week (some flexibility required to meet operational needs)

Salary & Benefits

• £30,000 - £35,000 per annum
• 24 days holiday + bank holidays (increasing with service)
• Generous employer pension contribution (7.5%)
• Death in service cover
• Wellbeing and employee assistance programme
• Online GP access
• Salary sacrifice benefits (pension, tech, cycle-to-work, childcare support)
• Eye care scheme
• Long service and performance awards
• Free on-site parking