Customer Training Lead & Learning Strategist

Wolters Kluwer; Kingston upon Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global information services company is seeking a Training Manager to lead a team of customer trainers. This position focuses on delivering exceptional onboarding and education experiences for clients through a mix of digital, virtual, and in-person training. The ideal candidate will have experience in managing teams, a passion for customer education, and the ability to foster strong internal relationships. The role emphasizes empowerment, culture alignment, and a commitment to customer outcomes.

Qualifications

• Proven experience managing and developing teams within customer education or training.
• Strong people leadership capability, delivering results through empowerment.
• Exceptional communication and influencing skills across all levels.

Responsibilities

• Lead and motivate a team of customer training professionals.
• Ensure high-quality onboarding and training experiences for customers.
• Identify opportunities to enhance customer experience.

Skills

Team leadership

Communication skills

Problem-solving

Stakeholder management

Customer education passion

Job description

A leading global information services company is seeking a Training Manager to lead a team of customer trainers. This position focuses on delivering exceptional onboarding and education experiences for clients through a mix of digital, virtual, and in-person training. The ideal candidate will have experience in managing teams, a passion for customer education, and the ability to foster strong internal relationships. The role emphasizes empowerment, culture alignment, and a commitment to customer outcomes.