Customer & Training Advisor

Alexander Mae (Bristol); England; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established educational organization in the UK is looking for a Customer & Training Advisor to provide exceptional support to students during their training journey. The role includes guiding prospective and current students, managing student administration, and ensuring a smooth training process. The ideal candidate should be organized, confident, and passionate about helping learners succeed in a nurturing environment. This role offers the chance to contribute significantly to student success through personalized support.

Qualifications

• Experience in customer service and student support.
• Organized and confident communicator.

Responsibilities

• Provide guidance and support to students throughout their training.
• Manage student administration, ensuring accurate and timely record keeping.

Job description

The Company

Our client is a well-established organisation, supporting learners as they progress through their training journey. They are dedicated to delivering high-quality education, outstanding customer service, and a supportive learning environment. Working closely with their partner training network, they help their students achieve their goals while maintaining a friendly, student-centred culture.

The Role

We are delighted to be supporting our client in the recruitment of a Customer & Training Advisor, a key role responsible for guiding prospective and current students, providing exceptional customer service, and ensuring the smooth running of training and administrative processes. Working within the Commercial and Communications team, you will be the first point of contact for enquiries, support learners throughout their training journey, and assist with sales, CRM management, and events. This is a fantastic opportunity for someone organised, confident, and passionate about helping students succeed.

Key responsibilities include :

• Provide guidance and support to students throughout their training.
• Manage student administration, ensuring accurate and timely record keeping.

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