Customer Team Member

Co-op Group; Oxford; On-site; GBP 13,000 - 17,000; Part time

Job summary

A well-known grocery retailer in Oxford is seeking a Customer Team Member to provide excellent customer service and support store operations. The role is part-time, requiring the flexibility to work shifts between 6am-10pm. Candidates should possess strong people skills and a positive approach to problem-solving. Contributing to the community is highly encouraged. This position offers competitive pay and a supportive work environment.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

Virtual healthcare services

31 days of holiday pro rata

Cycle-to-work scheme

Qualifications

• Ability to deliver friendly and thoughtful service.
• Excellent people skills to build positive relationships.
• Willingness to work various shifts as needed.

Responsibilities

• Respond to customer queries and champion Co-op products.
• Support colleagues in solving customer problems.
• Ensure store compliance and maintain stock.

Skills

Customer service

Problem solving

Teamwork

Flexibility

Job description

Overview

Customer Team Member
Location: 27 Littlemore Road, Cowley, OX4 3SS
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, Permanent contract, Part time
Working pattern: Shifts will either be 6am-12pm or 3pm-10pm weekends, to be discussed at interview
Full, paid training provided

What you'll do

• Friendly and thoughtful service - you\'ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience


• Work together to make everyone\'s day better - support store colleagues to solve problems for customers and members


• Make sure the store is safe and compliant - keep shelves stocked, and ensure prices, dates, and temperatures are correct


• Help introduce new products and services - make changes feel natural, sharing experiences with colleagues so everyone learns together


• Support your local community - get involved in activities and events

What we look for

• A genuine care for the needs of customers and members


• Great people skills, with the ability to build positive relationships with customers and colleagues


• A positive approach to change and problem solving


• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands


• A pension scheme with up to 10% employer contributions


• Stream - a money management app giving you access to a percentage of your pay as you earn it


• 31 days of holiday (including bank holidays, pro rata for part time colleagues)


• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations


• 24/7 employee assistance service


• Full, paid training and dedicated support for your personal development and career progression


• Rotas shared three weeks in advance and accessible on your phone


• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We\'re committed to celebrating differences and ensuring our teams reflect the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Application steps

As part of the application process for this job, you\'ll need to complete two online assessments. It will take around 20 minutes to complete these tests.