Customer Team Member

Co-op Group; Long Lee; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail company in Long Lee is seeking a Customer Team Member to provide exceptional service and support within the store. Applicants should have great people skills and a genuine dedication to customer needs. Responsibilities include assisting customers, maintaining store safety, and engaging in community events. The role offers part-time hours with varying shifts and comes with full training and various employee benefits.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Money management app

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly service and assist customers on the shop floor.
• Support store colleagues to help solve problems for customers.
• Keep the store safe and legal by maintaining stock and pricing.
• Help introduce new products and services in the store.
• Get involved in community activities and events.

Skills

People skills

Customer service orientation

Problem-solving

Flexibility in shifts

Job description

Customer Team Member

Location: 125 Broomhill Avenue, Keighley, BD21 1BW

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part-time

Working pattern: varied shifts including early mornings (5.30am opening), afternoons, late evenings (10pm closing) and weekends – to be discussed at interview. Role will include working in our in-store bakery.

Full, paid training provided.

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.

About the role

We're looking for Customer Team Members to join our team at Co-op.

As a Customer Team Member, you'll be part of a friendly team dedicated to helping our customers. We'll look to you to provide great service on the tills and shop floor, while also performing a wide range of tasks around the store such as re‑stocking shelves and cleaning spillages.

What you’ll do

• Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and delivering a great shopping experience.
• Work together to make everyone's day better – support store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates and temperatures are correct.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discount on all other brands.
• A pension scheme with up to 10% employer contributions.
• The Stream‑app – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rated for part‑time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process and our inclusion commitments at https://jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.