Customer Team Member

Co-op Group; Kirkwall; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known retail cooperative in Kirkwall is looking for a Customer Team Member to provide friendly service and ensure customer satisfaction. You will assist customers, maintain store safety, and work flexible shifts including early mornings and weekends. The ideal candidate values teamwork, has excellent people skills, and genuinely cares about the community. Benefits include a pension scheme, 31 days of holiday, and comprehensive training. Join us to make a difference in our local community and enjoy a rewarding career.

Benefits

30% discount on all products

10% discount on other brands

Pension scheme with up to 10% employer contribution

31 days of holiday

Virtual healthcare services

Full, paid training

Employee assistance service

Qualifications

• Genuine care for the needs of customers and members.
• Great people skills to build positive relationships.
• Positive approach to change and problem solving.
• Willingness to work a variety of shifts.

Responsibilities

• Provide friendly service to customers.
• Support store colleagues and solve problems.
• Ensure store safety and stock availability.
• Introduce new products and learn collaboratively.
• Engage in community activities and events.

Skills

Customer service

Problem solving

Flexibility

People skills

Job description

Customer Team Member

Location: 19 Albert Street, Kirkwall, KW15 1HP

Pay: £12.60 per hour

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

We're looking for Customer Team Members to join our team at Co-op

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages

At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause

What you’ll do

• Friendly and thoughtful service: you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better: supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal: keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services: make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community: get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests

We reserve the right to remove a vacancy before the scheduled closing date