Customer Team Member

Co-op Group; Forest Row; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading cooperative organization in Forest Row is looking for a Customer Team Member. This role involves providing exceptional service to customers, supporting colleagues, and ensuring the store is safe and well-stocked. Ideal candidates should possess good people skills, problem-solving abilities, and be flexible with shifts. The position offers a competitive pay of £12.60 per hour, part-time contract, and numerous benefits including a 30% discount, pension scheme, and comprehensive training. Join a team dedicated to community support and inclusivity.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

Virtual healthcare services

31 days holiday pro-rata

Employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• Ability to build positive relationships.
• Positive approach to change.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to solve problems.
• Ensure store safety and legality.
• Introduce new products and services.
• Engage in local community activities.

Skills

People skills

Problem solving

Flexibility

Job description

Customer Team Member
Location: 19 Hartfield Road , Forest Row, RH18 5DN
Pay: £12.60 per hour
Contract: 10 hours per week + regular overtime, permanent contract, part time
Working pattern: 2pm-10pm, including weekends, to be discussed at interview
Full, paid training provided

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.