Customer Team Member

CO-OP; Falmouth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A retail cooperative is seeking a Customer Team Member in Falmouth. In this role, you will provide exceptional service, support your colleagues, and engage with the local community. You will need great people skills, a positive attitude towards change, and the flexibility to manage a range of shifts. The position comes with excellent benefits including 31 days holiday and a pension scheme.

Benefits

31 days of holiday

30% off Co-op branded products

Pension with up to 10% employer contributions

Virtual healthcare services

Employee assistance service

Full paid training

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Inspirational communication skills.

Responsibilities

• Provide friendly and thoughtful service, prioritizing customer needs.
• Support store colleagues in solving customer problems.
• Keep the store safe and compliant, ensuring stock and pricing accuracy.
• Support local community activities.

Skills

Great people skills

Positive approach to change

Ability to build relationships

Flexibility to work different shifts

Job description

Overview

When you join Co-op, you\u2019ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you\u2019ll be part of a friendly team that\u2019s dedicated to helping our customers. You\u2019ll provide great service on the tills and the shop floor, and perform a wide range of other tasks around the store such as re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we\u2019ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\u2019ll receive support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you\u2019ll do

• Friendly and thoughtful service you\u2019ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
• Work together to make everyone\u2019s day better supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and compliant keep the shelves stocked and ensure prices, dates, and temperatures are correct
• Help introduce new products and services make changes feel natural, sharing experiences with colleagues so everyone learns together
• Support your local community get involved in activities and events

What makes a successful member of our team

• Forging relationships
• Speaking up
• Co-operation
• Inspirational communication
• Supporting change
• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

What you\u2019ll experience with us

This isn\u2019t your standard food retail job, and no two days will be the same. You\u2019ll be building relationships and getting to know who shops with us every day. You\u2019ll help customers find what they need, keep the store looking good, and introduce them to our membership scheme, while contributing to the local community.

Benefits

• 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
• 30% off Co-op branded products in our stores
• Pension with up to 10% employer contributions
• Wagestream a money management app that gives you access to a percentage of your pay as you earn it
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme
• Disability inclusion and equal opportunity information as part of our commitment to an inclusive workplace

Equality, Diversity & Inclusion

We want to build diverse teams and welcome applications from everyone. Stores should be inclusive environments where colleagues can reach their full potential. If you have a disability, we can make reasonable adjustments to our recruitment process. We\u2019re part of the Disability Confident scheme and will offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria. If invited to participate, you\u2019ll be asked if you need any reasonable adjustments to enable you to participate.