Customer Team Member

Co-op Group; Exeter; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known community retailer in Exeter is seeking a Customer Team Member for its new store. The role offers flexible part-time contracts ranging from 16 to 35 hours per week, with responsibilities including providing exceptional customer service, supporting colleagues, and engaging with the community. Benefits include paid training, discounts, and a pension scheme, making this a great opportunity for friendly, community-oriented individuals.

Benefits

30% discount on all Co-op products

Pension scheme with 10% employer contributions

31 days holiday

Virtual healthcare services

Cycle-to-work scheme

Full, paid training

Access to Wagestream

Qualifications

• Genuine care for customer needs.
• Ability to build positive relationships.
• Positive approach to change and problem solving.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful customer service.
• Support colleagues to solve problems for customers.
• Ensure store safety and compliance.
• Help introduce new products and services.
• Engage with the local community.

Skills

Customer service

Teamwork

Flexibility

Problem solving

Job description

Overview

Customer Team Member
New Store Location: Main Road, Gairloch, IV21 2BH
Pay: £12.60 per hour
Contracts: 16, 20, and 35 hours per week + regular overtime, permanent, part time.
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)

We're looking for team members to join our new food store opening soon in Gairloch. This is a chance to be part of something from the very beginning, helping shape how the store runs and supporting the local community. Gairloch is a unique place, remote, scenic, and full of community spirit and we’ve got a variety of permanent contracts available.

Contract details: 16 hour contracts to cover early mornings from 6am; 16 hour contracts to cover closing shifts to 10pm; 20 hour contracts to cover between 10am and 6pm; 35 hour contract with availability to cover shifts between 5 - 6 days with a variety of opening and closing shifts. All roles will need availability for at least 1 shift between Friday and Sunday.

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you'll do

• Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events

What this job would suit

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Benefits

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream - a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Inclusive recruitment

We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.