Customer Team Leader — Store Coach & Ops Lead

Co-op Group; Folkestone; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail chain in Folkestone is seeking a Customer Team Leader to oversee store operations and deliver excellent service. This part-time role involves supervising the team, managing stock, and ensuring compliance with safety regulations. Ideal candidates will possess strong interpersonal and organisational skills, be flexible with shifts, and have a commitment to customer care. The position offers training and benefits like discounts, a pension scheme, and comprehensive support for career development.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Ability to balance leading and supporting the team while working on the shop floor.
• Desire to learn, grow, and develop leadership skills.

Responsibilities

• Lead the store team and deliver excellent customer service.
• Manage store operations and ensure compliance.
• Coaching and supervising Customer Team Members.

Skills

Customer care

People skills

Organisational skills

Problem-solving skills

Flexibility

Job description

A leading retail chain in Folkestone is seeking a Customer Team Leader to oversee store operations and deliver excellent service. This part-time role involves supervising the team, managing stock, and ensuring compliance with safety regulations. Ideal candidates will possess strong interpersonal and organisational skills, be flexible with shifts, and have a commitment to customer care. The position offers training and benefits like discounts, a pension scheme, and comprehensive support for career development.