Customer Team Leader — Lead, Coach & Elevate Store Team

Co-op; Larkhall; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused retail brand seeks a part-time Customer Team Leader in Larkhall to lead a team providing exceptional customer service while managing store operations. Ideal candidates will possess strong leadership aptitude, excellent organizational skills, and the flexibility to work varied shifts, including mornings and weekends. This position offers extensive benefits such as paid training, a generous pension scheme, a 30% in-store discount, and support for personal development while fostering an inclusive workplace culture.

Benefits

36 days holiday

10% employer pension contributions

30% discount on Co-op products

Paid training

Access to virtual healthcare services

Qualifications

• Must be aged 18 or over to authorize age-related sales.
• Genuine care for customer and member needs is essential.
• Flexibility to work various shifts and a desire to develop leadership skills.

Responsibilities

• Provide friendly and helpful service every day.
• Coach and develop team capabilities.
• Ensure the store remains safe and fully operational.
• Manage stock accuracy and assist the store manager.

Skills

Customer service skills

Leadership capabilities

Organizational skills

Problem-solving abilities

Ability to build relationships

Job description

A community-focused retail brand seeks a part-time Customer Team Leader in Larkhall to lead a team providing exceptional customer service while managing store operations. Ideal candidates will possess strong leadership aptitude, excellent organizational skills, and the flexibility to work varied shifts, including mornings and weekends. This position offers extensive benefits such as paid training, a generous pension scheme, a 30% in-store discount, and support for personal development while fostering an inclusive workplace culture.