Customer Team Leader - Flexible Shifts, Paid Training

Co-op Group; Insch; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail cooperative in Insch is looking for a Customer Team Leader to enhance customer service and lead the team effectively. Responsibilities include providing exceptional service, training staff, ensuring store operations, and engaging with the community. The role requires strong people skills and flexibility for varied shifts, supported by full training and great benefits including discounts and a pension scheme.

Benefits

36 days holiday

30% discount on products

Pension scheme with 10% contributions

Access to virtual healthcare services

Cycle-to-work scheme

Qualifications

• Aged 18 or over to authorise age-related sales.
• Genuine care for the needs of customers and members.
• Desire to learn and develop leadership skills.

Responsibilities

• Provide friendly and thought-provoking service to customers.
• Develop team capabilities through coaching and training.
• Ensure the store is safe and fully operational.
• Manage stock accuracy and diligence checks.
• Support Store Manager in various HR processes.
• Implement new products and services in the store.
• Engage with the local community.

Skills

Customer service

Team leadership

Problem-solving

Organizational skills

Flexibility

Job description

A leading retail cooperative in Insch is looking for a Customer Team Leader to enhance customer service and lead the team effectively. Responsibilities include providing exceptional service, training staff, ensuring store operations, and engaging with the community. The role requires strong people skills and flexibility for varied shifts, supported by full training and great benefits including discounts and a pension scheme.