Customer Team Leader

Career Choices Dewis Gyrfa Ltd; Templecombe; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail organization in Templecombe is seeking a Customer Team Leader to manage and support a team while providing outstanding customer service. Responsibilities include supervising team members, maintaining store operations, and fostering a positive shopping experience. Ideal candidates possess strong people skills, organizational abilities, and the flexibility to work various shifts. This part-time role offers a competitive hourly wage, comprehensive training, and exceptional benefits including 36 days holiday and a pension scheme.

Benefits

36 days holiday

10% employer pension contributions

30% discount on all Co-op products

Access to virtual healthcare services

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• Ability to balance leading and supporting your team.
• Confidence to work independently.

Responsibilities

• Lead and supervise Customer Team Members.
• Deliver great customer service.
• Manage diligence checks and stock accuracy.

Skills

Great people skills

Strong organizational skills

Problem-solving skills

Job description

Customer Team Leader Location: High Street, Templecombe, BA8 0JA Pay: £13.99 per hour Contract: 24 hours per week regular overtime, part time Working pattern: 5:45am to 2pm, 2pm to 10pm including weekends Full, paid training provided You can now apply for this role using your mobile device (no CV needed) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.

This role may involve periods of independent working which we'll discuss with you at interview.

We'll provide relevant safety technology, and the duration of lone working will be kept within agreed guidelines.

We're looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers.

We'll look to you to help lead the store team

• coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way.

For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you.

You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

Friendly and thoughtful service

you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations

Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected

Make sure that the store remains safe, legal, and fully operational

Manage diligence checks and stock accuracy to make shopping a great experience for our customers

Support your store manager by deputising when they're not working and delivering a variety of HR processes

Lead the way when introducing new products and services in your store

work closely with your team to implement change and encourage open and honest feedback

Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have

A genuine care for the needs of customers and members

The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor

Great people skills, with the ability to build positive relationships with customers and colleagues

Confidence in working alone in a store environment

Strong organisational and problem-solving skills

A desire to learn, grow and develop your leadership skills

The flexibility to work a range of different shifts Why Co-op?

Full, paid training and dedicated support for your personal development and career progression - 30% discount on all Co-op products in-store plus 10% discounts on all other brands

A pension scheme with up to 10% employer contributions

Stream- a money management app giving you access to a percentage of your pay as you earn it - 36 days of holiday (including bank holidays, pro rata for part time colleagues)

Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations - 24/7 employee assistance service

Rotas shared three weeks in advance and accessible on your phone

Cycle-to-work scheme Building an inclusive workplace We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments.

It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).