Customer Team Leader

The Co-operative Group; Liverpool; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail organization in Liverpool is seeking a part-time Customer Team Leader to provide excellent customer service and support team development. You will manage store operations and maintain a positive shopping experience. Ideal candidates will possess strong people and organizational skills, with a commitment to customer satisfaction. The role offers flexible shifts and includes full, paid training, competitive pay, and numerous benefits.

Benefits

36 days holiday (including bank holidays)

30% discount on Co-op products

Pension scheme with up to 10% employer contribution

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Flexibility to work a range of different shifts.
• Desire to learn and grow leadership skills.

Responsibilities

• Provide friendly and thoughtful service every day.
• Develop your team’s capabilities through coaching.
• Ensure the store remains safe and operational.
• Manage diligence checks and stock accuracy.
• Build relationships and support local community initiatives.

Skills

Great people skills

Strong organisational skills

Problem-solving skills

Ability to balance leading and supporting

Job description

Overview

Customer Team Leader

Location: 2G Myrtle Street, Liverpool, L7 7DP

Pay: £13.99 per hour

Contract: 30 hours per week + regular overtime, permanent, part time

Working pattern: 5 varied shifts per week including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll help lead the store team – coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering great customer service and performing tasks around the store such as restocking shelves and cleaning up spillages.

At Co-op, we do things differently. For over 175 years we’ve focused on making things fairer for our members and communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – provide welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Make sure the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to balance leading and supporting your team while actively working on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop leadership skills
• Flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• Pension scheme with up to 10% employer contributions
• Wagestream – a money management app giving access to a percentage of pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rota schedules shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need reasonable adjustments to enable participation.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.