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A leading data solutions company in London is seeking a Customer Support Specialist to engage with a diverse range of clients. You will address inquiries across various support levels and utilize data analysis skills. This role offers a hybrid work model and a salary range of £30,000 - £40,000. Looking for candidates who are proactive and eager to learn in a collaborative environment.
Every interesting company solves important problems for other people. Sovrn is a Software and Data business that helps Open Web businesses be and remain independent. We help them understand their business better, operate more efficiently, and make & keep more money.
Through Software products and Data solutions we help our customers:
As a Customer Support Specialist I, you will be working directly with a diverse range of publishers and content creators - spanning web, mobile, CTV, and influencer channels - as well as our sales and accounts teams, to manage both internal and external support tickets. Your responsibilities will include handling basic account inquiries and, over time, advancing to address technical support requests. This position is pivotal in ensuring effective communication and problem resolution.
London, England - Candidates must currently live in, or are willing to relocate to the London area. Sovrn’s hybrid schedule includes onsite in our London office.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of accountability impact, and the ability to thrive in a fluid and collaborative environment. We expect you to learn new things in this role, and we encourage you to apply if you are committed to taking on a new challenge and just need a place to get started!
Sovrn Core Values: Candid, Customer Empathy, Learning, Scrappy, Second Order Thinking
The pay range for this position is £30,000 - £40,000. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills and certifications.
This posting will remain open until filled.
Sovrn is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
Sovrn does not accept agency resumes. Please do not forward resumes to our jobs alias or Sovrn employees. Sovrn is not responsible for any fees related to unsolicited resumes.