Customer Support Specialist - 28k (Newry)

VanRath; Newry; On-site; GBP 28,000; Full time

Job summary

A leading Trades focused company in Newry is recruiting for a Customer Service Advisor. The role involves providing excellent customer service, handling inquiries, and assisting with warehouse operations. Ideal candidates will have experience in customer service and strong communication skills. This permanent position offers a salary of £28,000 along with additional benefits and opportunities for progression.

Qualifications

• Experience working in a similar role - Customer Service or Trade Counter.
• Call handling experience highly preferred.
• Strong communicator.
• Positive individual with a proactive approach.
• Great attention to detail levels.

Responsibilities

• Provide outstanding customer service both in person and through communication channels.
• Respond to customer enquiries and handle complaints efficiently.
• Assist with warehouse operations including picking and packing orders.

Job description

VANRATH are delighted to be assisting a leading Trades focused company with the recruitment of a Customer Service Advisor.

This position is based in the company's Newry office. Monday - Friday position.

This is a Permanent position. This company has an excellent reputation.

Salary

£28,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities

Overview

Key Responsibilities:

Responsibilities

• Provide outstanding customer service both in person at the trade counter and through telephone, email, and webchat communication channels.
• Respond to customer enquiries promptly and handle complaints efficiently to ensure consistently high service standards.
• Assist with warehouse operations as needed, including picking and packing orders and receiving incoming deliveries.

The Ideal Person

• Experience working in a similar role - Customer Service or Trade Counter
• Call handling experience highly preferred
• Strong communicator
• Positive individual with a proactive approach
• Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

"I found Vanrath very professional from the off, they took the time to understand my background and experience only putting me forward for Jobs, that were suitable both with respect to my experience and abilities as well as my intended career direction."

"VANRATH were extremely supportive throughout the recruitment process and answered any queries I had, whilst keeping me informed of progress the entire time. This provided me with more confidence going into the interviews and helped me to secure my new role. Highly recommend!"

"Had a brilliant experience with Vanrath, after having used many other recruiters in the past VANRATH really listened to what type of role I wanted and made the whole process very smooth and easy!"