Customer Support Specialist

DIP Developments Limited; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A progressive property development company in the UK is seeking a Customer Support Specialist to be the first point of contact for clients. The role emphasizes a willingness to learn, problem-solving abilities, and excellent communication. Ideal for those interested in starting a career in property development, with comprehensive training and supportive work culture offered.

Benefits

Comprehensive onboarding and training

Opportunities for professional growth

Supportive team environment

Inclusive workplace culture

Qualifications

• No prior experience necessary, just a willingness to learn and grow.
• Ability to stay calm under pressure.
• Motivated to learn about property development.

Responsibilities

• Be the first point of contact for clients and partners.
• Help to answer questions and resolve issues.
• Ensure a positive customer experience.

Skills

Excellent communication skills

Problem-solving

Team player

Basic computer skills

Job description

About Us

Dip Developments is a forward-thinking property development company dedicated to creating innovative, sustainable, and inspiring spaces. Our team is passionate about transforming visions into reality, whether it’s residential, commercial, or mixed-use projects. We believe in building not just properties, but long-lasting relationships with our clients, partners, and community.

Office Culture

At Dip Developments, we foster a welcoming, inclusive, and collaborative environment. We value curiosity, creativity, and a willingness to learn – no matter your experience level. We thrive on open communication, mutual support, and celebrating our collective successes. Our culture encourages employees to bring their unique perspectives, challenge the status quo, and grow alongside the company.

About the Role

We’re looking for a friendly, proactive, and eager-to-learn Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients and partners, helping to answer questions, resolve issues, and provide excellent service. Whether it’s assisting with project updates, guiding clients through our processes, or simply ensuring a positive experience, your role is vital in maintaining the high standards Dip Developments is known for.

What We’re Looking For

• No prior experience necessary – just a genuine willingness to learn and grow
• Excellent communication skills, both written and verbal
• Enthusiasm for customer service and problem-solving
• Friendly and approachable demeanour
• Ability to stay calm under pressure
• A team player who values collaboration
• Basic computer skills; experience with customer relationship management (CRM) tools is a plus but not essential
• We’re more interested in your attitude and willingness to develop with us than a long CV. If you’re motivated, motivated to learn about property development, and eager to contribute, we want to hear from you!

What You Can Expect

• Comprehensive onboarding and training
• Opportunities for professional growth and development
• A supportive team that values your input
• A chance to be part of exciting property projects
• An inclusive, friendly workplace that celebrates diversity
• We believe in equal opportunities and welcome applications from everyone regardless of background or experience. Here at Dip Developments, your potential is what matters most.

Interview Process

Our interview process is straightforward and designed to get to know you better, without unnecessary stress. It will include:

• An initial phone or video chat to discuss your interest and learn about your motivations
• A relaxed, in-person (or virtual) interview with a member of our team
• A brief, informal task or scenario to showcase your communication style and problem-solving approach
• A chance for you to ask questions and learn more about us
• We aim to keep the process friendly, transparent, and efficient so you can focus on showing us your best self.

Ready to Join Us?

If you’re excited about starting your career with Dip Developments and making a real impact in the property industry, we want to hear from you! Please don’t hesitate to apply. We look forward to welcoming you to the Dip Developments family!