Customer Support Specialist

ABB Schweiz AG; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global technology company in Nottingham is looking for a Customer Support Specialist to provide technical assistance to internal and external customers. This role requires excellent communication and multitasking skills, with the opportunity to create a positive impact on customer satisfaction. Competitive salary and benefits are offered.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Flexible benefits scheme

Internal mobility opportunities

Qualifications

• Demonstrated track record in customer service or related customer-facing roles.
• Knowledge of ABB products or services may be advantageous.
• Ability to prioritize tasks effectively in a fast-paced environment.

Responsibilities

• Ensure resolution of customer issues by collaborating with various teams.
• Act as the primary point of contact for customers.
• Handle complaints and ensure customer satisfaction.

Skills

Customer service expertise

CRM software experience

Communication skills

Multi-tasking abilities

Empathetic attitude

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world.

Denna position rapporterar till:

Customer Support Specialist - Customer S

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What’s in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

The work model for the role is: #Onsite

• Ensuring the resolution of customer issues by collaborating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Paying close attention to the customer needs and ensuring effective problem solving.
• Act as the primary point of contact for customers, answering questions, resolving issues, and ensuring satisfaction.
• Handling complaints, addressing, and resolving customer complaints in a timely manner.
• Keep accurate records of customer interactions and transactions in the CRM System.
• Follow company policies and procedures when handling customer requests and issues.

Qualifications for the role

• Demonstrated track record in customer service or related customer-facing roles.
• Experience with CRM software, and other customer service tools.
• Knowledge of ABB products or services may be advantageous.
• Excellent verbal and written communication skills.
• Possess an enhanced knowledge of Microsoft Word, Excel and PowerPoint.
• Ability to multitask and prioritise tasks effectively a fast‑paced environment.
• Has a positive empathetic attitude towards customers.

Benefits

Abb offers a full range of benefits to help you thrive at work and beyond.

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme

For the 5th consecutive year Abb UK has been recognised as a Top Employer in the UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division’s products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty‑Rap cable ties, T&B Liquidtight Systems protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium‑voltage applications used in the utility market under its marquee brands including Elastimold reclosers and switchgear, capacitor switches, current limiting fuses, Homac distribution connectors, Hi‑Tech Valiant full‑range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made‑to‑stock and custom‑made solutions.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. # Run What Runs the World.

Vi värdesätter människor med olika bakgrund. Kan det här vara ditt nästa steg? Ansök idag eller besök www.abb.com för att läsa mer om oss och se hur vår teknologi påverkar världen.