Customer Support Specialist

First Recruitment Services; Burgess Hill; On-site; GBP 31,000; Full time

Job summary

A leading company in Burgess Hill is seeking a Customer Support Specialist for a 6-month fixed-term contract. In this office-based role, you will be responsible for providing customer support and processing orders, ensuring deliveries are on time while handling related administrative tasks. Ideal candidates will have experience in customer service, strong communication skills, and familiarity with ERP systems like SAP.

Benefits

20 days holiday plus bank holidays

Simply Health plan

Pension scheme

Free parking

Qualifications

• Experience in an office-based customer service role essential.
• Strong verbal and written communication skills required.
• Desirable experience with ERP systems.

Responsibilities

• Manage international customer support from order to payment.
• Process customer orders and supplier data.
• Handle customer complaints effectively.

Skills

Customer service experience

Communication skills

Order processing

ERP system knowledge

Microsoft Office skills

Tools

SAP

Microsoft Excel

Job description

• Position:Customer Support Specialist (6 month fixed term contract)
• Salary: £31,000
• Location: Burgess Hill
• Hours: Monday to Friday flexi time. Starting between 8am and 9.30am and finishing between 4pm and 5.30pm (37.5 hours a week)
• 20 days holiday plus bank holidays (rising with service), Simply Health plan, Pension scheme, free parking

We have a 6 month fixed term contract available to start asap with an international business in Burgess Hill. This office based role mixes customer service, order processing and administration. Working with systems such as SAP, you will work with customers to process orders ensuring they ship on time as well as conduct all related administration and customer service tasks.

Job duties:

• Provide customer support in a fast paced and demanding role, managing an international customer base, supporting from order through to payment
• Order processing; collecting and processing customer and supplier data while working to agreed service levels
• Track supply, delivery and returns for customer orders
• Handle customer complaints
• Communicate regularly with customers and suppliers on the phone, over email and live chat on the status of orders

Skills & experience required:

• Experience in an office based customer service role is essential, ideally with experience in a product related sector such as wholesale, parts or manufacturing
• Strong communication skills verbal and written
• Experience processing customer orders
• Experience with ERP systems such as SAP is desirable
• Good Microsoft Office skills, particularly Excel
• Due to location, it is recommended you have your own transport if based outside of the local area

Salary, hours and company benefits:

• £31,000
• 5 hours a week, flexitime (start between 8am and 9.30am, finishing between 4pm and 5.30pm)
• 20 days holiday plus bank holidays (rising with service)
• Simply Health plan
• Pension scheme
• Free parking

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.