Customer Support Polish

Concentrix; Belfast; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service provider in Belfast is seeking a Customer Support Advisor to join their Primark team. This hybrid role involves addressing customer inquiries via social media and email, requiring excellent English and Polish communication skills. The position is full-time, offering a competitive hourly rate of £12.25 and various employee benefits including paid holidays and a pension plan.

Benefits

Discount on car and home insurance with AXA

28 days paid holidays

Employee Assist Program

Gym Discount

Free healthcare cover

Employee Stock Purchase Plan

Qualifications

• Excellent English and Polish verbal & written skills.
• Minimum of 6 months customer service experience (mandatory).
• Are fully flexible between 8am-12pm Monday to Sunday.

Responsibilities

• Address general inquiries from customers through social media and email.
• Handle issues related to missing orders, payment concerns, and product availability.

Skills

Customer Service

Social Media

Admin Duties

Job description

Overview

Experience the power of a game-changing career.

Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.

• Hourly rate of £12.25
• Hybrid model – A mix of days on site based in Belfast City Centre & the comfort of your own home.
• Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.

Responsibilities

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

What’s in it for you

• Discount on car and home insurance with AXA!
• 28 days paid holidays.
• Refer a friend incentive.
• Employee Assist Program- a range of support and resources, accessed free.
• Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
• PUREGYM Discount & 0% joining fee.
• Free healthcare cover for you and your dependents with pension (after one year)
• UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

Your qualifications

Concentrix is a great match if you:

• Excellent English and Polish verbal & written skills.
• Social media or content moderation experience (desired)
• Minimum of 6 months customer service experience (mandatory)
• Are fully flexible between 8am-12pm Monday to Sunday.
• Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
• Have a spotless record, free from any credit, criminal or disciplinary issues

Additional information

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Skills

• Customer Service
• Social Media
• Admin Duties

Benefits

• Gym
• Paid Holidays
• Pension Fund
• Parking