Customer Support L1 Agent - Dutch Speaker

NCR; United Kingdom; Remote; GBP 21,000 - 31,000; Full time

Job summary

A leading global provider of digital commerce solutions is seeking a Customer Support L1 Agent - Dutch Speaker. This remote role requires proficient Dutch and intermediate English skills. Responsibilities include handling phone inquiries, diagnosing technical issues, and providing support to customers. Ideal candidates will have a High School degree and excellent communication skills. Join a company committed to diversity and equal opportunity.

Qualifications

• Candidates should possess a minimum High School degree or equivalent.
• Candidates are expected to have excellent communications and interpersonal skills.
• Candidates are expected to have basic computer knowledge.

Responsibilities

• Handle inquiries via phone or email.
• Manage caseload and record information into the Incident tracking system.
• Diagnose and solve technical issues that originate from customers.
• Provide technical assistance and remote troubleshooting support.
• Resolve problems using established policies and procedures.

Skills

Proficient in Dutch

Intermediate English

Excellent communication skills

Education

High School degree or equivalent

Job description

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title and Location

Title: Customer Support L1 Agent - Dutch Speaker
Grade: 0 7

Location: Remote in The Netherlands

In this exciting position, you get to work with top-notch technologies of the Retail software industry and you will get the chance to work with world’s leading Retail companies.

This position requires basic level of technical support for software and hardware products. This level of support is designed to handle dynamic, high-volume support which generally requires some technical knowledge. The ability to learn and support an enterprise-level, mission-critical, full-featured suite of products is essential.

Key Areas of Responsibility

• To handle inquiries via phone or to lesser extent e-mail.
• Manage caseload (escalations and requests for assistance) and record information into the Incident tracking system.
• Diagnose and solve technical issues that originate from our customers.
• Provide technical assistance and remote troubleshooting support.
• To resolve problems by applying established policies, procedures and tactics and using pro-active communication towards our customer.
• Manage operations during scheduled shifts using on-hand tools and observations.
• Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer.

Languages

• Dutch – Proficient (written and spoken)
• English – Intermediate (written and spoken)

Education and/or Requirements

• Candidates should possess a minimum High School degree or equivalent.
• Candidates are expected to have excellent communications and interpersonal skills.
• Candidates are expected to have basic computer knowledge.
• Candidates should have firm organizational skills.

Preferred (but not crucial)

• Out of the box way of thinking

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”