Customer Support Executive (Chinese speaking)

Pion; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in the UK is seeking a Customer Support Executive to enhance communication with Chinese brands. This role requires fluency in Chinese and organizational skills to manage onboarding processes and performance checks. The ideal candidate will work remotely and benefit from competitive pay, flexible hours, and a focus on employee welfare.

Benefits

Competitive salary

30 days annual leave plus bank holidays

Flexible working hours

Remote-first working environment

Wellness allowance and gym memberships

£200 work from home setup allowance

Qualifications

• Experience within a Customer Support or Customer Success role specifically within the B2B space.
• Ability to work to a China Standard Time Zone.
• Time management skills to manage schedules and multiple deadlines.

Responsibilities

• Onboarding and activation of Chinese speaking and Australia based brands.
• Preparing end of campaign reports for Account Managers.
• Daily or weekly conversations on WeChat.

Skills

Fluent in both written and spoken Chinese

Communication skills via calls and emails

Organizational skills

Familiarity with Google Suite/Spreadsheets

Experience with WeChat

Asana/Salesforce experience

Job description

A little bit about us…

Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We’re constantly innovating to offer new solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees.

Life at Pion Where People Thrive

At Pion, we’re driven by big ideas and bold thinkers.

Our purpose is clear. We make it possible to reward those who shape our world, from Students to Healthcare workers and more.

Our people power everything we do from innovation to collaboration. We’re here to break down barriers and build a space where everyone can grow, learn, and thrive—because affordability starts with empowered people.

Check out our SHARP values to find out more about our culture.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

Need any adjustments to support you with your application? Just drop us an email at [e-mail].

About the role.

As a result of our incredible success and growth, we are looking for a new Customer Support Executive to join our team. This role will be communicating with our Chinese brands, and you'll be collaborating with both the Customer Support and the Customer Success teams internally to deliver a flawless onboarding process for our clients.

Responsibilities include.

Customer Support

• Onboarding & Activation of Chinese speaking & Australia based new brands, inclusive of:
• Gathering assets, and taking brands through "Set-up, Integration, Go Live" process
• Weekly performance checks
• Scheduling media launches

Customer Success

• Optimisation around campaign specific offers and client requirements/partnerships
• Preparing end of campaign reports and ad- hoc MBRs and QBRs for our Account Managers
• Daily or weekly conversations on WeChat
• Cases: value realisation & value protection
• e2e advertising/campaign delivery
• Focusing on assessing potential upsell areas

A little bit about you.

• Fluent in both written and spoken Chinese
• Comfortable working to an China Standard Time Zone in line with our brands.
• Experience within a Customer Support or Customer Success role specifically within the B2B space
• Very organised, and able to deal with a fast paced nature.
• Good communication skills both via calls and via emails
• Time management is super important; you must be able to manage your own schedule and juggle multiple deadlines at a time.
• Familiar with Google Suite/Spreadsheets
• Wechat experience
• Asana/Salesforce experience.

Life at Pion.

Let’s take a look at a few things that make Pion an amazing place to work…

💰 Competitive salary.

🌴 30 days annual leave, plus bank holidays.

🏆 Accredited 'Great Place To Work' company in three categories.

🧠 Commitment to personal development and career growth, coaching workshops and progression plans.

👩🏽💻Remote-first working environment. This means you’re not obligated to come into the office, you can choose the environment you think you excel best in.

📅Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).

❤️ Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.

🛍️ Access to incredible partnership discounts for the biggest brands in the world. Think Google, Apple, GymShark, Domino's, Uber and loads more!

💻 £200 work from home set up allowance to put towards your at-home working space.

Want to know more?
Check out our career site for everything you need to know about starting a career with Pion.

Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion’s' use of your personal information.