Customer Support Executive

Bidcorp; Bradford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading foodservice company in Bradford is looking for a Customer Support Executive to provide outstanding service to internal and external customers. The role involves managing orders, handling queries, and ensuring customer satisfaction in a fast-paced environment. An ideal candidate will have strong communication skills and a passion for helping others. The role also requires weekend working to meet business needs and offers a rewarding and dynamic work environment.

Qualifications

• Previous experience in fast-paced sales and customer service.
• Ability to adapt to diverse customer needs.
• Passion for delivering exceptional customer service.

Responsibilities

• Manage orders and deal with queries and complaints.
• Provide outstanding customer service and enhance customer experience.
• Work effectively in a team and communicate over the phone and face to face.

Skills

Enthusiasm and motivation

Effective questioning and negotiation

Strong communication skills

Attention to detail

Ability to work in a fast-paced environment

Tools

Word

Excel

Outlook

Job description

Customer Support Executive

Where has your journey taken you so far?

There’s no two ways about it, foodservice is fast paced and complex, so you’ll need:

• Lots of enthusiasm, motivation, positivity, and curiosity to learn.
• Previous experience of working within fast paced sales and customer service environment
• A pragmatic approach to problem solving through effective questioning techniques, listening and negotiation skills.
• Ability to adapt to dealing with different customers and businesses.
• Exceptional communication skills for working with a diverse range of people.
• A passion for helping others and providing customer service that is above and beyond.
• Ability to generate, read and understand data, along with good attention to detail and the ability to record information accurately.
• Have previous experience in using Word, Excel & Outlook confidently.

If that sounds like you, why not make our journey your journey?

Play an important part in our journey.

The Customer Support Centre forms an essential part of Oliver Kay, being the primary point of contact for both internal and external customers. From managing all aspects of order requirements to the highest standards to dealing with queries and complaints and providing service excellence to reach resolutions and enhance their customer experience.

Working in our busy and friendly team, the role of our Customer Support Executive is to deliver outstanding customer service. The role is varied, rewarding and will keep you busy, you’ll be responsible for handling calls and dealing with emails for order placement and queries, ensuring deadlines are met across all areas within our business.

You’ll be a strong and natural communicator and team player, used to working in fast paced and challenging environment. You will be motivated, organised and driven to achieve results whilst building effective working relationships over the telephone and face to face.

Flexibility is a key requirement, due to the nature of the business, we operate 7 days a week up until 6pm, This role will cover permanent weekend working, these requirements will be discussed in more detail during the interview stage.