Customer Support Engineer

Verelogic IT Recruitment; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT recruitment firm is seeking a Customer Support Engineer based in Warrington, UK. The successful candidate will configure applications and hardware on IT devices and provide support to both customers and VIP users. Key responsibilities include efficiently managing customer calls, liaising with third-party IT companies, and ensuring timely communications. Full UK driving licence and ability to obtain security clearance are required. This role offers true career growth within a supportive team.

Qualifications

• Full UK driving licence required.
• Ability to obtain security clearance.
• Competent in hardware breakfix.

Responsibilities

• Manage all calls efficiently and keep the customer informed of problems.
• Liaise with 3rd party IT companies.
• Configure applications and hardware on IT devices.
• Provide support to VIP users.
• Ensure timely communications with stakeholders.

Skills

Technical ability in hardware

Software support

Operating systems knowledge

Customer service skills

Job description

Overview

Job Title: Customer Support Engineer

Location: Warrington

Salary: DOE

Full UK driving licence and ability to obtain security clearance is required for this role.

Role purpose

This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT devices. This is an excellent opportunity to work in a supportive team with true career growth pathways.

Key responsibilities

• Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary.
• Liaise with and provide assistance as requested to 3rd party IT companies both off and on site
• Configure applications and hardware on new and existing IT related devices
• Provide support to VIP users, with a tight SLA if applicable
• Ensure timely and responsive communications both to internal and external stakeholders as required.

Skills and experience

• Competent in technical ability in hardware breakfix, software & operating systems to support the customer to their required standards on the hardware, software and systems
• Able to obtain the required level of...