Customer Support - eCommerce

Hallmark Cards; Bradford; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A well-known greeting card company is looking for a customer support representative in Bradford. This part-time role (20 hours per week) involves responding to customer inquiries via email, phone, and social media while maintaining high service levels. Ideal candidates will have excellent communication skills, strong problem-solving abilities, and a customer-first mindset. Benefits include a competitive salary, 26 days holiday, hybrid working, and various lifestyle perks.

Benefits

Competitive salary

26 days holiday plus bank holidays

Health cashback scheme

Pension benefit

Hybrid working

Free onsite parking

Cultural and lifestyle benefits

Qualifications

• Comfortable communicating effectively with customers both verbally and in writing.
• Empathetic and professional approach towards customer service.
• Ability to analyze problems and provide solutions effectively.

Responsibilities

• Respond to customer inquiries promptly and helpfully.
• Connect with customers across email, phone, and social media.
• Resolve complaints with empathy and professionalism.
• Maintain accurate records of interactions.
• Collaborate with team members to improve the customer experience.

Skills

Great communication skills – written and verbal

Confidence using Microsoft Office tools (Excel, Word, Outlook)

Strong problem-solving skills

Attention to detail

Calmness under pressure

Customer-first mindset

Tools

Microsoft Office

Job description

You’ll be the friendly voice and helpful problem‑solver for our customers, delivering quick, accurate support across email, phone, and social media. You’ll make sure service levels stay high, records are kept accurate, and every customer feels valued. Plus, you’ll work closely with colleagues to share insights and help us keep improving the customer journey.

Responsibilities

• Responding to customer enquiries promptly and helpfully
• Connecting with customers across email, phone, and social media
• Resolving complaints with empathy and professionalism
• Building strong product knowledge to confidently answer questions
• Keeping accurate records of conversations and feedback
• Collaborating with colleagues to resolve queries quickly
• Spotting opportunities to improve processes and boost efficiency

Hours and Flexibility

This role is contracted at 20 hours per week for nine months of the year, increasing to full‑time during peak trading periods (typically November to January). Additional hours during peak will be scheduled in advance and compensated in line with company policy.

Qualifications

• Great communication skills – written and verbal
• A positive, empathetic, and professional approach
• Confidence using Microsoft Office tools (Excel, Word, Outlook)
• Strong problem‑solving skills and attention to detail
• Ability to stay calm and focused under pressure
• A natural customer‑first mindset and a "can‑do" attitude

If you’re ready to bring your energy and enthusiasm to a team that values great service and collaboration, we’d love to hear from you.

Benefits

• Competitive salary
• A part‑time role, Monday to Friday, working 20 hours between 9 am and 3 pm
• 26 days holiday plus bank holidays
• Health cashback scheme
• Pension benefit
• Hybrid working, typically 2‑3 days in the office and 2‑3 days working from home, especially around seasonal peaks like Christmas
• Free onsite parking for when you are in the office
• A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance