Customer Support Coordinator (12-month Fixed-Term Contract)

Gilson; Dunstable; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in liquid handling solutions is seeking a Customer Support Coordinator for a 12-month fixed-term contract in Dunstable. The ideal candidate will be fluent in English and have experience with ERP/CRM systems. Responsibilities include managing customer inquiries, providing technical support, and maintaining records in Salesforce. This role requires exceptional customer service skills and an ability to work collaboratively. Competitive salary and full-time hours are offered.

Qualifications

• Passion for delivering exceptional customer service.
• Fluency in another EU language is an advantage.
• Experience in managing customer accounts.

Responsibilities

• Respond to customer inquiries on orders, stock, and pricing.
• Provide first-level technical support after training.
• Manage customer accounts and maintain CRM records.

Skills

Fluent in English

Experience with ERP / CRM systems

Exceptional customer service skills

Tools

Salesforce

SharePoint

Job description

Job Description

Location : Dunstable, United Kingdom

Hours : Full-time (40 hours / week)

Contract Type : 12-month fixed-term

Gilson is a global leader in liquid handling, purification, and extraction solutions for the life sciences. We empower scientists with reliable tools and services that ensure reproducibility and traceability in the lab.

We’re looking for a Customer Support Coordinator to join our UK team on a 12-month fixed-term contract in Dunstable. If you're passionate about delivering exceptional customer service, fluent in English (plus another EU language), and experienced with ERP / CRM systems—this could be your next opportunity!

What You’ll Do

• Respond to customer inquiries on orders, stock, and pricing
• Provide first-level technical support after training
• Manage customer accounts, pricing, and item setup (SharePoint)
• Maintain CRM records (Salesforce) and support the quote process
• Process sales orders via phone, email, fax, and web (ERP system)
• Handle back orders, billing disputes, and complaints
• Support credit collection and pipette after-sales processes
• Assist with planning and invoicing of on-site services

Participate in inventory checks and en...