Customer Support Coordinator

Career Choices Dewis Gyrfa Ltd; England; On-site; GBP 24,000 - 26,000; Full time

Job summary

A growing telecoms and IT company in Telford is looking for a Customer Support Coordinator to join its team. This full-time role involves acting as the first point of contact for customer queries, managing issues from start to finish, and delivering high-quality B2B service. Applicants should have previous customer support experience, strong communication skills, and a customer-first attitude. The position offers a competitive salary ranging from £24,000 to £26,000, along with various benefits including holiday leave and career progression support.

Benefits

23 days holiday plus birthday off

Option to buy extra annual leave

Enhanced maternity, paternity and adoption pay

Salary sacrifice pension and healthcare

Access to Perkbox employee discounts

Supportive team culture with regular social events

Qualifications

• Minimum B2B customer service experience required.
• Excellent communication skills both in verbal and written form.
• Strong organisational skills with attention to detail.

Responsibilities

• Act as the first point of contact for customer support queries.
• Handle billing queries, service changes, faults, and complaints.
• Deliver professional B2B customer service.

Skills

Previous B2B customer service or support experience

Excellent verbal and written communication skills

Strong organisational skills and attention to detail

Confidence handling multiple customer queries

Proactive and positive customer-first mindset

Good working knowledge of Microsoft Office

Job description

Join a growing telecoms and IT business as a Customer Support Co-Ordinator in Telford.

Enjoy Monday–Friday hours, competitive salary, career progression and a customer-first culture.

Customer Support Coordinator Telford

• Office based Full time, permanent,
  37.5 hours per week (Monday
• Friday) £24,000 - £26,000 per annum DOE Please Note: Applicants must be authorised to work in the UK Enconvo is a leading provider of business communications, delivering cloud phone systems, broadband, mobile and IT solutions that help organisations stay connected and productive.

What you’ll be doing Customer support & service: Act as the first point of contact for customer support queries Handle billing queries, service changes, faults and complaints Deliver professional, responsive B2B customer service Problem-solving & coordination: Provide first-line technical support and resolve common issues Liaise with internal teams and third-party suppliers Take ownership of issues through to resolution Customer experience & growth: Maintain accurate customer records and account information Proactively engage with customers to understand their needs Identify opportunities to improve customer satisfaction and services You’ll ideally have: Previous B2B customer service or customer support experience Excellent verbal and written communication skills Strong organisational skills and attention to detail Confidence handling multiple customer queries across channels A proactive, positive and customer-first mindset Good working knowledge of Microsoft Office Benefits & working environment You’ll receive a comprehensive benefits package designed to support your wellbeing and career development. 23 days holiday plus your birthday off (with additional leave for long service) Option to buy extra annual leave Enhanced maternity, paternity and adoption pay Salary sacrifice pension, healthcare and life cover Access to Perkbox employee discounts Monday to Friday working hours

• no evenings or weekends Full training and clear career progression opportunities Supportive team culture with regular social events How to apply for the role: If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Service Co-Ordinator, Customer Service Advisor, Customer Support Executive, Customer Care Executive, Client Services Administrator, Customer Success Coordinator, Service Desk Analyst, Helpdesk Advisor, Customer Account Coordinator, Client Support Officer.

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