Customer Support Coordinator

Manpower; Cambridgeshire and Peterborough; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A customer operations firm in Cambridgeshire is seeking a Customer Support Specialist to join their team. The role involves managing customer queries related to installed assets, processing service orders, and collaborating with support teams. Candidates should have excellent communication skills and proficiency in Salesforce and Microsoft Office. The position offers hybrid working options and is focused on delivering exceptional customer service.

Benefits

Hybrid working options

Supportive team environment

Focus on customer satisfaction

Qualifications

• Strong focus on delivering exceptional customer service.
• Experience using Salesforce preferred, knowledge of SAP is a plus.
• Ability to manage workload efficiently under pressure.

Responsibilities

• Manage and resolve customer cases efficiently in Salesforce CRM.
• Process service orders accurately using SAP.
• Liaise effectively with customers and internal teams.

Skills

Customer focus

Communication skills

Organisational skills

Salesforce

SAP S/4

Microsoft Office

Tools

Salesforce

SAP

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Overview

Customer Support Specialist
Location: Cambourne, Cambridgeshire
Department: Customer Operations - Shared Services Centre (UK)
Contract: Full-time, Permanent

Are you passionate about delivering exceptional customer service and building strong client relationships? We're looking for a Customer Support Specialist to join our collaborative and high-performing Customer Operations team. As a Customer Support Specialist, you'll be the first point of contact for all customer queries related to installed assets and will play a vital role in delivering a consistent, high-quality service that supports both customers and internal teams.

You'll work closely with Service Engineers, Service Managers, and wider support teams to ensure smooth resolution of customer issues, timely service order processing, and excellent communication throughout the customer journey. This is an exciting opportunity for someone who thrives in a fast-paced environment, is highly organised, and has a genuine passion for customer satisfaction.

Key Responsibilities

• Manage and resolve customer cases efficiently in Salesforce CRM, ensuring timely updates to customers and stakeholders.
• Process service orders and invoicing accurately using SAP.
• Handle returns, repairs, warranty replacements, credits, and disputes.
• Generate service quotes and contracts, and manage related preventative maintenance activities.
• Liaise effectively with customers, regional managers, and internal teams.
• Support continuous improvement initiatives that enhance customer experience.
• Ensure compliance with internal processes and escalate issues when necessary.

What We're Looking For

• A strong customer focus and collaborative working style.
• Experience using Salesforce (preferred).
• Knowledge of SAP S/4 (preferred, but not essential).
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Excellent communication skills - proactive, clear, and concise.
• Ability to manage workload efficiently under pressure.
• High attention to detail and strong organisational skills.

Why Join Us?

• Work within a supportive, values-driven team.
• Hybrid working options to support work-life balance.
• Be part of a company where customer satisfaction is at the heart of everything we do.
• If you're ready to make a real difference to our customers while growing your career in a dynamic support environment, apply today and become part of something meaningful.

Job Information

• Job Title: Customer Support Coordinator
• Company: Manpower
• Location: Peterborough, Cambridgeshire
• Competitive
• Posted: Sep 16th 2025
• Closes: Oct 17th 2025
• Sector: Customer Services
• Contract: Permanent
• Hours: Full Time