Customer Support Consultant

EPOS Now; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK tech company in Norwich is seeking an ambitious Customer Support Consultant to join their team. You'll handle customer queries, nurture relationships, and provide exceptional service. The role offers career progression, a bonus, and numerous employee benefits including discounts and meaningful leave policies.

Benefits

Earn bonus on top of your salary

Career progression opportunities

Exclusive retail, restaurants and travel discounts

Collaborative company culture with regular team building events

20 days annual leave, increasing a day each year

Free onsite parking at Norwich office

Responsibilities

• Handle customer queries via telephone calls, email and web chat.
• Achieve your targets for customer satisfaction.
• Nurture meaningful customer relationships.
• Accurately record all information in the CRM.
• Deliver exceptional customer service!

Job description

Overview

Join one of the fastest growing UK tech companies! Epos Now offers a market leading product and an award winning brand, there has never been a more exciting time to join our driven team. We’re looking for an ambitious Customer Support Consultant to join our existing team who operate with customers all over Europe, United States and Australia.

About Us: EposNow are transforming the business owner experience by putting the power of fintech in their hands. We offer comprehensive tools for point of sale and embedded finance, (including payments, banking, and lending) to our 77,000 incredible business merchants worldwide, helping everyone from micro-sized businesses to enterprise companies succeed. Our ultimate mission is to make commerce accessible for everyone. With personalised career progression plans, exciting opportunities to work with new tech (like AI), and an inclusive culture and help shape the future of business solutions.

Role

Role: Customer Support Consultant

Responsibilities

• Handle customer queries via telephone calls, email and web chat.
• Achieve your targets for customer satisfaction.
• Nurture meaningful customer relationships.
• Accurately record all information in the CRM.
• Deliver exceptional customer service!

Benefits

• Earn bonus on top of your salary.
• Career progression opportunities - our philosophy is to promote internally.
• Exclusive retail, restaurants and travel discounts.
• Collaborative company culture with regular team building events.
• 20 days annual leave (increasing a day each year), plus bank holidays.
• Free onsite parking at Norwich office.