Customer Support Advisor

Dobson Welch; Greater London; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A reputable global fintech company in London is seeking a Customer Support Advisor to assist with customer inquiries and resolve issues. Applicants must have at least 12 months experience in an inbound call centre. The role requires strong customer service and IT skills, along with a willingness to work various shifts including weekends and nights. The position offers a starting salary of £28,000, with potential earnings of £31,000 to £32,000 including shift allowances.

Qualifications

• At least 12 months experience in an inbound call centre environment.
• Ability to handle initial customer enquiries and resolve issues.
• Willingness to work different shift patterns on a rota basis.

Responsibilities

• Assist customers with inquiries and resolve issues.
• Perform administrative duties including billing and payments.

Skills

Strong customer service skills

Good IT skills

Job description

(CW1125) Customer Support Advisor

Location: London

Type: Permanent

Salary: £28,000 Per Annum (Shift Work & Allowance Included OTE £31-£32k )

We are actively hiring for Hybrid Customer Support Advisors for our client a reputable and growing global fintech company in London. Full training induction period for 6 / 8 weeks upon starting which is based in their Kent office,

It is essential that the suitable candidate has at least 12 months experience working in an inbound call centre environment taking calls from customers across the globe. The suitable candidate will be responsible for dealing with initial customer enquiries and assisting them to resolve any issues first hand. There will also be administrative duties involved including billing and payments.

You must have strong customer service skills working in a phone-based environment, good IT skills and be willing to work different shift patterns on a rota basis.

Working Hours

• 8.00am – 4.00pm – Office Based either Central London or Kent
• 4.00pm to 12.00am – Home Based
• 12.00am – 8.00am Home Based

This is a 24 / 7 shift working which will include working weekends, nights, bank holidays working 37.5 hours per week. You will receive a shift allowance which will increase your earning from £28k Basic to £31 / £32k per annum.

Please only apply if you are happy committing to the working hours above and due to high volume response only suitable candidates will be contacted.