Customer Support Advisor

Randox Laboratories; Crumlin; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading clinical diagnostics provider is hiring a Customer Support Advisor in Crumlin. This full-time role involves responding to customer inquiries, troubleshooting issues, and providing excellent customer service to enhance client relationships. The ideal candidate will have strong communication skills and a passion for sales and customer service. This role offers a vibrant work environment with shift patterns to support work-life balance.

Qualifications

• Passionate about sales and customer service.
• Currently hold the right to work in the UK.

Responsibilities

• Respond to customer enquiries promptly via phone, email, or live chat.
• Troubleshoot customer issues related to orders, account status, and relevant concerns.
• Deliver exceptional customer service by addressing queries effectively.

Skills

Excellent verbal and written communication skills

Excellent customer service skills

Ability to troubleshoot

Job description

Job summary

Customer Support Advisor - (Job Ref: 25N/SUPP)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Customer Support Advisor at our HQ on the Diamond Road, just outside Crumlin.

Location: Randox Laboratories Ltd., 55 Diamond Road, Crumlin, BT29 4QY.

Contract Offered: Full-time, Permanent

Working Hours / Shifts: 40 hours per week, alternating between 2 shift patterns.

Shift 1 - Monday to Friday from 08.20 to 17.00.

Shift 2 - Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday.

What does this role involve?

This role plays a vital role in promoting Randox Health services and enhancing client relationships. This is a varied role that may also include the following responsibilities:

• Respond to customer enquiries promptly via phone, email, or live chat.
• Troubleshoot customer issues related to orders, account status, and relevant concerns.
• Deliver exceptional customer service by addressing queries effectively.
• Provide essential support for clients whilst identifying potential sales opportunities.
• Assisting with sales by providing information about new and existing products.
• Processing payments.
• Analysing customer queries and trends.
• Performing assigned administrative duties.
• Collaborating with other team members and internal departments.

Who can apply?

This role would suit an individual who is passionate about both sales and customer service.

Essential criteria:

• Excellent verbal and written communication skills.
• Currently hold the right to work in the UK.
• Excellent customer service skills.

Desirable:

• Previous experience in a similar role.
• Experience in a customer facing environment.
• Experience working in a busy environment.
• Experience dealing with customers via email and phone.
• Previous sales experience.
• Experience operating different IT systems.

This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.

About Randox Health:

For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, based in over 30 locations across the UK and Ireland. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.

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