Customer Support Administrator

Wienerberger AG; Cheadle; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading provider of building materials in Cheadle is looking for a Customer Support Administrator to provide administrative support to the Customer Support team. This role involves processing customer orders, managing schedules, and providing telephone cover. The ideal candidate will have experience in administration, good communication skills, and a passion for customer service. The role offers a salary up to £24,124, flexible working options, and a range of employee benefits including an annual bonus and health cover.

Benefits

Salary up to £24,124

Annual bonus up to 4%

Pension scheme

25 days holiday plus bank holidays

Health & wellbeing benefits

Employee discounts

Qualifications

• Experience in an administration role in a busy office environment.
• Passion for customer service with good attention to detail.
• Enjoy working in a friendly team.

Responsibilities

• Provide administrative support to the Customer Support team.
• Process customer orders and manage order schedules.
• Run various reports and cleanse data in the order book.
• Provide telephone cover during busy periods and cover reception.

Skills

Good communication skills

Confidence with Microsoft Packages

Flexible approach

Experience in a customer services environment

Job description

Come and join us as a Customer Support Administrator at our Head Office site in Cheadle!

wienerberger UK & Ireland is dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions. We foster long-term partnerships, support exceptional careers, and place sustainability at the heart of everything we do.

About the Role

As Customer Support Administrator you be providing administrative to support to our Customer Support team in Cheadle.

Duties are varied, but include processing customer orders, managing order schedules, running various reports, cleansing data in our order book, and providing telephone cover during busy periods.

You may also cover reception during holidays/absence.

Hours of Work: 9.00am to 5.00pm, Monday to Friday

We can consider flexible working requests on a case-by-case basis, and we’d be open to discussing part-time job share arrangements or compressed hours.

The role is office based, but we can consider ad-hoc hybrid working arrangements on a case-by-case basis.

About You

You will have experience working in an administration role in a busy office environment.

With a passion for customer service, you will have good attention to detail, and you will enjoy working in a friendly team that helps our customers to get their products on time.

You will also have:

• Good communication skills (written and verbal)
• Confidence with Microsoft Packages (Word, Outlook, Excel etc)
• Flexible approach
• Desirable - experience in a customer services environment

About our Benefits

• Salary up to £24,124
• Annual company bonus up to 4%
• Pension scheme
• 25 days holiday + bank holidays & holiday flexibility (buy 4 extra days and sell up to 2 days) + additional volunteering day
• Employee assistance and wellbeing programmes (including 24/7 online GP, discounts on counselling, mental health support service, get fit programmes)
• Health & wellbeing benefits which include dental cover, health cash plan and eye tests
• Financial advice/support available (including expert advice from our pension provider, and recommendations on savings & loans options)
• Employee discounts available with various retailers, gyms, and wienerberger products
• Life assurance (2x annual salary)
• Opportunity to join our Share Incentive Plan and our Employee Profit Participation Programme

About Wienerberger Ltd

Wienerberger Ltd is a provider of wall, roof and landscaping innovations, offering outstanding, sustainable solutions for new build and renovation. In the UK, we have head offices located in Cheadle and Doncaster, showrooms in London, Belfast and Surrey, with brick and roof tile production sites in Manchester, Co. Durham, Worcestershire, North Warwickshire, West Midlands, North Kent, Surrey and West Sussex.

So what are you waiting for? Come and join wienerberger as a Customer Support Administrator and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.