Customer Support

Peopleforce Recruitment Ltd; Abingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency supporting health services seeks an OH Customer Services Specialist to provide excellent customer service, manage Occupational Health bookings, and ensure smooth clinic operations. The ideal candidate will have strong communication skills, customer service experience, and proficiency in Word, Excel, and Outlook. Salesforce experience is a plus. You will be part of a dedicated team focused on maintaining quality service and operational efficiency.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service roles is desirable.
• Ability to prioritize tasks and solve problems effectively.

Responsibilities

• Respond to customer queries via phone and email.
• Manage bookings for Occupational Health services.
• Maintain clinic schedules and ensure accuracy of appointments.
• Collaborate with third-party providers and internal teams.

Skills

Good written and verbal communication

Previous customer service experience

Confident using Word, Excel, Outlook

Salesforce experience

Strong problem-solving skills

Customer-focused with attention to quality and detail

Tools

Word

Excel

Outlook

Salesforce

Job description

Position: OH Customer Services Specialist

Location: Abingdon

Reports to: Occupational Health Customer Services Supervisor

Peopleforce Recruitment are supporting one of their long-standing partners in sourcing a customer care specialist. This partner provides Occupational Health services that support workplace health and safety. The OH Customer Services Specialist is a key role within their Toxicology team, responsible for delivering excellent customer service, managing bookings, and ensuring smooth clinic operations.

Key Responsibilities

• Respond to customer queries by phone and email, providing clear and professional support
• Manage bookings for Occupational Health services and guide customers through the process
• Set up and maintain clinic schedules and ensure appointments are accurate
• Work with third-party providers to ensure clinics run smoothly
• Communicate with internal teams, such as Clinical and Laboratory, to resolve queries
• Follow standard procedures, prioritise tasks, and meet SLAs and KPIs
• Carry out general administrative duties
• Support team and business goals as needed

Experience & Skills

• Good written and verbal communication
• Previous customer service experience (desirable)
• Confident using Word, Excel, Outlook; Salesforce experience is a plus
• Strong problem-solving and prioritisation skills
• Customer-focused with attention to quality and detail

Competencies

• Customer Obsessed – Deliver excellent service consistently
• Pioneering – Support continuous improvement
• Achieving – Meet performance targets
• Caring – Work supportively with both customers and colleagues
• Enduring – Help maintain long‑term service quality