Customer Success Specialist - Leading Media Company

Media IQ Recruitment Ltd; London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading media company seeks a Customer Success Specialist in London to nurture client relationships and enhance their usage of the business intelligence platform. The role involves managing client accounts, providing valuable insights, and identifying additional service opportunities, perfect for a fresh graduate or someone with relevant experience.

Qualifications

• Outgoing and passionate personality.
• Interest in advertising/marketing.
• Quick to learn and client-facing experience.

Responsibilities

• Manage 120 client accounts ensuring full platform usage.
• Identify upselling and cross-selling opportunities.

Skills

Outgoing

Articulate

Quick Learner

Client Facing

Positive Minded

Education

Fresh Graduate or Experience in Operations/Sales

Job description

Customer Success Specialist - Leading Media Company

Job Sector

Contract Type

Permanent

Location

London (1-2 days a week) + Working from Home

Up to £30k plus 20% bonus

Job Reference

MediaIQ - CustomerSuccess193

Are you an outgoing, confident and highly articulate individual?

Excited at the prospect of joining a large, highly regarded media, information and events business?

Interested in developing a career within client support?

If yes, please read on....

The Company

A leading media, information and events company with a lively, collaborative and entrepreneurial spirit. They are a global business and have many leading industry brands spanning ecommerce, retail, finance, marketing and advertising. This particular position would be looking after existing clients of one of their leading business intelligence platforms. They offer strong training and fast-track development for all new talent and they have continued to grow throughout the pandemic.

The Role of Customer Success Specialist

As Customer Success Specialist you would be joining a leading brand which provides marketers with inspiration, case study examples and insights which are all designed to help them to deliver more creative marketing campaigns and ideas. They will pay an annual subscription and will be provided with lots of case studies so the ideas which they can learn and be inspired by, are real life examples which have worked for different audiences.

Your role would be to look after around 120 accounts which will comprise of marketers across different marketing and creative agencies, brands and media owners.

The key purpose of your role would be 2-fold:

• Ensure that your clients are using the platform as much as possible, and gaining the most amount of value out of the case studies, insights and analysis, as well as being made aware of new content uploaded to the platform.
• Identify opportunities for upselling or cross-selling your clients into additional solutions - and then passing those opportunities on to the Account Management Team to explore further.

Requirements for this Customer Success Specialist role

• Someone outgoing, passionate and positive minded
• Quite polished and articulate
• Client facing
• Eager to learn and quick to pick up new knowledge
• Interest in advertising/marketing
• Fresh graduate or someone with experience in operations, sales etc
• Not afraid to try something but then ask for help if they needed

If you think that you could be the Customer Success Specialist which our client is looking for, please apply.