Customer Success Manager

HEXAGON; Swindon; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading tech company in the UK is seeking a Customer Success Manager to manage accounts in the Utilities & Telecom sector. This role focuses on maximizing customer satisfaction and revenue through effective engagement and identifying upsell opportunities. The ideal candidate will have at least 5 years' experience, strong communication skills, and proficiency in Salesforce CRM. The position offers a hybrid work model centered in Swindon, alongside a competitive salary, bonuses, and full benefits.

Benefits

Hybrid work model

Competitive salary

Full benefits

Supportive environment for growth

Inclusive workplace

Qualifications

• Minimum 5 years’ experience in the Utilities & Telecoms market.
• Familiarity with GIS and NIS concepts is required.
• Strong track record of meeting assigned quotas.

Responsibilities

• Manage and nurture existing accounts to identify opportunities.
• Represent the company professionally and effectively.
• Ensure high levels of customer engagement and satisfaction.

Skills

Customer engagement

Cross-selling

Upselling

Interpersonal communication

Salesforce CRM

Market analysis

Education

Bachelor’s or master’s degree in a technical or business field

Tools

Salesforce CRM

Job description

Role Overview

Hexagon is seeking a Customer Success Manager to manage and nurture existing accounts in the Utilities & Communications (U&C) sector, identifying cross‑sell and upsell opportunities within a designated territory. The role requires onsite presence as agreed and focuses on maximizing customer satisfaction and revenue.

Responsibilities

• Manage and nurture existing accounts in the assigned territory to identify cross‑sell and upsell opportunities.
• Represent Hexagon with integrity and professionalism.
• Understand customer business outcomes, objectives, buying criteria and decision‑making processes to offer effective solution packages.
• Prospect and identify opportunities based on challenges and solution value.
• Articulate Hexagon ALI solution value proposition and communicate competitive advantages.
• Coordinate closely with consulting, inside sales, pre‑sales and supporting teams to maximize revenue capture.
• Maintain a high level of customer engagement (calls, visits, email) and act as main interface to ensure optimal service.
• Deploy creative strategies: quantify outcomes, interface with product/technical sales teams, assess partners, perform competitive research and develop business cases.
• Manage solution demonstrations and coordinate preparation of sales proposals, tenders, contracts and account plans.
• Support pre‑sales activities and coordinate marketing campaigns, events and displays.

Qualifications

• Minimum 5 years experience in the Utilities & Telecoms market.
• Familiar with GIS and NIS concepts.
• Proficiency in Salesforce CRM.
• Experience monitoring execution of maintenance contracts, service orders and software orders.
• Ability to discuss product capabilities and explain business value.
• Track record of meeting assigned quotas.
• Strong interpersonal and external communication skills.
• Bachelor’s or master’s degree, preferably in a technical or business field.
• Solid, long‑term software sales experience, preferably in CAD/GIS/NIS or Information Management for Utilities & Telecoms markets.
• Excellent English proficiency.

Benefits & Culture

• Hybrid work model with agreed on‑site presence (2 weeks on site – Swindon).
• Competitive salary + bonus + full benefits.
• Committed to a supportive environment that enables personal and professional growth.
• Inclusive workplace welcoming diverse teams; no discrimination.