Customer Success Manager

ExlService Holdings, Inc.; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global analytics and digital solutions company is seeking a Customer Success Manager in London. The role involves establishing client retention goals, using data analytics to prepare promotional materials, and managing stakeholder relationships. Ideal candidates will have 10+ years in capital markets and proven experience in customer success or project management. A competitive salary with generous benefits and a flexible working model is offered.

Benefits

Competitive salary with bonuses

Private healthcare

Employee Stock Purchase Plan

Cycle Scheme

Professional development opportunities

Flexible working model

Qualifications

• 10+ years of experience in capital markets and banking.
• Proven experience in customer success or project management.
• Ability to understand technical product aspects.

Responsibilities

• Establish clear client retention goals.
• Process milestones for client and EXL.
• Prepare materials using data and analytics.

Skills

Customer Success Management

Communication

Stakeholder Management

Data Analytics

Project Management

Job description

Responsibilities

• Establish clear client retention goals
• Process milestones for the clients and EXL to work toward
• Prepare monthly and quarterly materials using data and analytics that promote the value of the product EXL PayMentor
• Setup monthly and quarterly meetings with key stakeholders and work towards delivering key message for the product
• Upsell services and products with the brand image
• Assist in creating training courses and educational materials for internal resources
• Review customer complaints and concerns and seek to improve the customer experience

Qualifications

• Proven work experience as a Customer Success Manager or Project Manager role
• 10 plus years' experience working in capital markets and banking domain
• Experience working with brand image and promoting value using data and analytics
• Exceptional ability to communicate and foster positive business relationships
• Ability to understand the technical aspects of the product
• Accountability and personal organization are essential
• Experience in managing stakeholders located in multiple geos
• As part of a leading global analytics and digital solutions company, you can look forward to:

Benefits

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, ie protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers.
• We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers.
• We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
• To be considered for this role, you must already be eligible to work in the United Kingdom.