Customer Success Manager

Apex Systems US; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a Retail Project Manager for a six-month contract to assist with grocery store rollouts. Responsibilities include providing strategic guidance, managing retailer requests, and developing customer engagement strategies. The ideal candidate will have strong customer success expertise and experience in retail project management. This role offers a pay of £50-55 per hour and a hybrid working model based in the UK.

Qualifications

• Experience in managing projects in retail.
• Strong customer success expertise.
• Ability to provide strategic guidance.

Responsibilities

• Manage grocery store rollout projects.
• Serve as the internal voice of the retailer.
• Assist with the development of customer engagement strategies.

Job description

ABOUT THE JOB

Title : Retail Project Manager

Duration : Six month contract to hire (Inside IR35 Fixed Term contract)

Start Date : December 8th, 2025

Hours : 10 am to 6 pm London time Monday- Friday

Location : Hybrid onsite on one location preferably in these areas / open to travel to : Leeds, Manchester, or Huddersfield

Pay : 50-55 pounds per hour

OVERVIEW

Our Client is hiring an Retail project Manager, specializing in automated shopping carts, to help support and grow grocery store rollouts. In this role, you will have responsibilities including, but not limited to, providing proactive and strategic guidance on optimal usage of product offerings, serving as the internal voice of the retailer, cross-functional internal coordination of retailer requests / initiatives, and assisting with the development of the customer success processes, metrics and engagement strategies throughout the customer lifecycle.

About the client

• Our Client is a global technology company driving innovation in retail solutions. Their mission is to transform the shopping experience through cutting-edge technology and seamless customer engagement. As they expand into the UK and European markets, they are looking for a seasoned professional to lead critical projects and ensure successful delivery for their retail partners.

About the Role

We are seeking an experienced Senior Project Manager with strong Customer Success expertise to manage a high-profile UK-based...