Customer Success Manager

Office Angels; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking a pro-active Customer Success Consultant for an office-based role in Brighton. The successful candidate will manage incoming resident enquiries, address complaints, and support community engagement initiatives. Key qualifications include experience in customer service, exceptional communication skills, and familiarity with Salesforce CRM. This position offers a salary of £30,000-£45,000 DOE, with quarterly profit sharing after six months.

Benefits

Quarterly Profit Share

Qualifications

• Exceptional verbal and written communication skills.
• Must have experience with noise-related enquiries.
• Previous supervisory or management experience is preferred.

Responsibilities

• Manage incoming enquiries via phone and email.
• Provide clear and accurate information to residents and stakeholders.
• Track and support the resolution of issues.

Skills

Experience with noise-related enquiries

Complaints handling experience

Exceptional verbal and written communication skills

Highly organised with attention to detail

Salesforce CRM usage

Job description

Job Details

Job Title: Customer Success

Location: Brighton (Office-based)

Hours: Monday-Friday, 9:00am-5:30pm

Salary: £30,000-£45,000 DOE + Quarterly Profit Share (after six months)

Job Overview

We are seeking a proactive and personable Community Engagement Consultant to join a fast‑paced, office‑based helpdesk team. This role is central to supporting a major long‑standing client, acting as a trusted point of contact for residents and stakeholders while ensuring enquiries and complaints are handled efficiently, accurately, and with professionalism.

Responsibilities

• Manage incoming enquiries via phone and email through a live helpdesk.
• Carry out resident feedback surveys by telephone.
• Provide clear, timely, and accurate information to residents and stakeholders.
• Track, monitor, and support the resolution of all issues in collaboration with the wider team.
• Assist with community engagement activities to ensure residents feel informed and supported.
• Handle a wide range of real‑time queries with confidence.
• Manage and log complaints effectively.

About You

• Must have experience with noise‑related enquiries.
• Must have complaints handling experience.
• Exceptional verbal and written communication skills.
• Highly organised with strong attention to detail.
• Understanding of operational environments (e.g., large infrastructure settings) is advantageous.
• Able to remain calm under pressure and manage competing priorities.
• Background in property, housing, customer service, or community engagement is beneficial.
• Experience using Salesforce CRM is a plus.
• Previous supervisory or management experience is preferred.

If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client's team.

If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed).

Equal Opportunity Statement

Office Angels is an equal opportunity employer.

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