Customer Success Expert - Fintech

Sitel; Kingston; Hybrid; GBP 29,000; Full time

Job summary

A leading customer experience firm in Kingston is seeking a Customer Success Expert to provide support for QuickBooks software. The role focuses on delivering an exceptional customer experience and requires strong communication and problem-solving skills. The ideal candidate is passionate about helping customers and will thrive in a dynamic environment. Competitive salary and hybrid working opportunities are offered.

Benefits

Salary advance scheme

Employee rewards platform

Hybrid working opportunities

Qualifications

• Natural enthusiasm for providing outstanding customer experience.
• Ability to identify opportunities for up- and cross-selling.
• Clear communication of complex ideas in simple language.
• Attentively listen to customer needs and concerns.
• Quickly identify and resolve customer issues.
• Adapt communication style as needed for different customers.
• Thrive working as part of a team.

Responsibilities

• Provide software and sales support using QuickBooks.
• Deliver outstanding customer experience for Intuit QuickBooks users.
• Empower users to utilize online products optimally.

Skills

Customer-Obsessed

Growth-Oriented

Excellent Communicator

Active Listener

Problem Solver

Adaptability

Team Player

Job description

Key Details

Salary : £28,002.00 per annum, paid monthly

Opening Hours : Shifts between Monday to Friday, 08 : 00 to 19 : 00 (no weekends)

Benefits : Salary advance scheme, employee rewards platform, hybrid working opportunities

Contract Type : Permanent, full-time (37.5 hours per week)

Training : 4 weeks, fully paid

Location : Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ

Start Date : Monday, 05 January 2025

Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

As a Customer Success Expert with Foundever® and Intuit, you’ll provide software and sales support to accountants, small business owners, and self-employed individuals using the QuickBooks product in the UK.

Your role will be pivotal in delivering an outstanding customer experience for users of Intuit QuickBooks, empowering them to use their suite of online products in the most optimal way. As an Expert, you’ll live and breathe our values and become a customer ambassador that is passionate about creating a uniquely positive experience while eliminating customer friction.

Having an existing understanding of accounting software is an advantage, but not essential.

What skills will I need to succeed?

• Customer-Obsessed : You have a natural enthusiasm and passion for providing an outstanding customer experience to every customer, every time
• Growth-Oriented : You can identify opportunities for up- and cross-selling where appropriate
• Excellent Communicator : You communicate clearly and concisely, with the ability to translate complex ideas into simple, easy-to-understand language
• Active Listener : You attentively listen to customers and understand their needs and concerns
• Problem Solver : You can quickly identify and resolve customer issues or complaints
• Adaptability : You adapt easily to different customer interactions and stakeholders, adjusting your communication style as needed
• Team Player : You thrive working as part of a team, with colleagues and other support teams towards mutual goals

Who are Foundever® and Intuit?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Intuit is a global financial technology platform powering prosperity for over 100 million customers worldwide. With a mission to help individuals and small businesses thrive, they are the team behind trusted brands like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

Why join Foundever®?

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments .

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU !

Plus , for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

How to apply

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…

If your application is shortlisted, you can look forward to experiencing the following journey with us :

• Intro Call : Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment : Complete our quick and simple online assessment, designed to test your problem-solving abilities and how you may approach some real-world customer scenarios.
• Interview and Roleplay : Attend an in-person interview and telephone roleplay with our Hiring Team.

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

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