Customer Success Engineer UK&I

PlexTrac; Greater London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A growing cybersecurity firm is seeking a Customer Success Engineer based in the UK. The role involves building relationships with customers, offering technical guidance, and collaborating with internal teams to enhance customer satisfaction. With a focus on cybersecurity solutions, the ideal candidate will have strong customer-facing skills and technical expertise. Flexibility to work in a dynamic startup culture that promotes continuous learning and professional growth is essential. Competitive compensation and benefits are provided.

Benefits

Competitive base salary

Flexible remote or hybrid work environment

Continuous learning and mentorship

Qualifications

• 5+ years in a customer-facing technical role.
• Strong technical proficiency in cloud hosting, Bash & Python scripting, and Linux.
• Security expertise and familiarity with cybersecurity pentesting.

Responsibilities

• Serve as the primary technical contact for assigned customers.
• Deliver expert technical guidance during the customer lifecycle.
• Collaborate with teams to resolve technical challenges.

Skills

Debugging

Remote Access Software

IT Service Management

Multithreading

VPN

GitHub

Troubleshooting

Education

Bachelors degree in a technical field

Tools

Linux (Ubuntu, Red Hat)

Docker

Atlassian tools (Jira, Confluence)

Job description

PlexTrac is the #1 AI-powered penetration test reporting tool and platform for real time threat exposure management. It helps cybersecurity teams address the most critical threats and vulnerabilities efficiently. This innovative approach has allowed PlexTrac to gain significant traction among companies and teams of all sizes including several of the Fortune 500.

Having recently closed a $70 million Series B funding round as of February 2022 PlexTrac is poised for exponential growth and is seeking top notch talent for strategic roles to join the team. Candidates interested in leveraging extensive professional experience to build innovative programs around a new concept in the cybersecurity market and who love working in a fast-paced energetic start-up environment should apply!

PlexTrac Mission and Culture is to empower teams to win the right cybersecurity battles. PlexTrac is culturally a mission-oriented organization by which we mean that we seek to make the lives of our customers better knowing that their improved efficiency and effectiveness has a direct impact on the security of our world. Likewise we seek to improve the lives of our employees by creating a workplace in which they can flourish professionally and personally. We are flexible creative collaborative detail oriented humble hard workers who practice what we preach. Those attributes in our team members lead to and are rewarded with a fast-paced never boring fun loving work environment whether we are physically or virtually present with one another.

Our core values describe us as humans and leaning into them is how we define success :

• Integrity through transparency and accountability
• Aggressive innovation
• Positively impact people

We are seeking a skilled and motivated Customer Success Engineer (UK&I) to join our dynamic team. This role will be responsible for building strong relationships with customers understanding their technical needs and providing timely and effective technical and product guidance and / or assistance to ensure their success with our products / services.

Collaborating with cross-functional teams and acting as a bridge between customers and internal teams to drive customer satisfaction and product improvement is needed to be successful in this role.

Key Responsibilities

• Serve as theprimary technical contact for assigned customers understanding their requirements and ensuring successful product adoption
• Deliver expert technical guidance and troubleshooting throughout onboarding implementation and the customer lifecycle
• Collaborate with engineering product and support teams to resolve technical challenges and enhance customer experience
• Configure customize and optimize products to meet specific customer needs
• Conduct technical demos training sessions and knowledge-sharing initiatives to promote product best practices
• Maintain thorough documentation of customer interactions solutions and internal processes to strengthen team knowledge
• Partner with sales and success teams to ensure smooth handovers identify growth opportunities and support renewals or expansions
• Collect and relay customer feedback and insights to influence product and service improvements
• Develop and maintain customer-facing resources to encourage self-service and product enablement

Qualifications

• UK-based able to work standard UK business hours (95 pm)
• Bachelors degree in a technical field (Computer Science Engineering etc.) or equivalent experience preferred
• Excellent communication skills in English; additional languages are a plus
• 58 years in a customer-facing technical role (Customer Success Solutions Engineering or Technical Support)
• Security expertise required; knowledge of cybersecurity pentesting compliance frameworks or reporting tools is advantageous
• Strong technical proficiency in :Cloud hosting Bash & Python scripting Linux (Ubuntu Red Hat)
• GitHub email server setup JSON / XML / CSV data handling
• SSH permissions Docker (Kubernetes a plus) SQL / NoSQL databases (Postgres Couchbase)
• Familiarity with Atlassian tools (Jira Confluence)
• Proven problem-solving and troubleshooting skills with a customer-first mindset
• Comfortable explaining complex technical concepts to non-technical audiences
• Experienced with CRM and ticketing systems
• Proactive self-motivated and adaptable to a fast-paced evolving environment

Why Join Us

• Competitive base salary paid holidays and benefits negotiable upon offer.
• Flexible remote or hybrid work environment
• Supportive inclusive culture with continuous learning and mentorship
• Make an impact in a high-growth evolving startup environment

Key Skills

• Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting

#LI-Remote

Required Experience :

Manager

Employment Type : Contract

Department / Functional Area : Sales

Experience : years

Vacancy : 1