Customer Success Engineer EMEA

Fingerprint; Remote; GBP 60,000 - 80,000; Full time

Job summary

A technology company is looking for a Customer Success Engineer to join their team in the UK. The ideal candidate will have a strong background in JavaScript and experience in customer support focusing on API products. Responsibilities include guiding clients in API integration, troubleshooting issues, and maintaining documentation. This role is remote with potential travel to visit clients on-site. Candidates should have 3-6 years of relevant experience and excellent communication skills.

Qualifications

• 3-6 years of experience in a customer-facing role focused on API products.
• Strong analytical approach to troubleshooting technical issues.
• Experience in mobile app development is a plus.

Responsibilities

• Guide customers in integrating APIs into their applications.
• Provide technical expertise during the onboarding process.
• Monitor API performance to proactively resolve issues.

Skills

JavaScript proficiency

Problem-solving

Communication skills

API concepts knowledge

Automation scripting

Education

Bachelor's degree in Computer Science or related field

Tools

API testing tools

SQL

GitHub

Job description

Overview

Are you a tech-savvy individual with a strong background in JavaScript and a passion for web technologies? Do you enjoy working closely with customers leveraging your expertise to diagnose and resolve complex technical issues? If so we have the perfect opportunity for you! As a Customer Success Engineer at Fingerprint you’ll be an integral part of our Customer Success team. Reporting directly to the Senior Director of Customer Success you will be instrumental in providing personalized support and technical guidance to our valued customers ensuring their long-term success.

Key Responsibilities

• Guide and assist customers in the seamless integration of our APIs into their web and mobile applications.
• Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process.
• Serve as the primary technical point of contact for our customers addressing their inquiries troubleshooting issues and providing effective solutions.
• Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues.
• Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers.
• Utilize your expertise in JavaScript to craft sample code snippets and offer tailored recommendations to optimize customer integrations.
• Develop automation scripts for API testing validation and monitoring processes.
• Conduct training sessions and webinars to educate customers on best practices for using our APIs effectively.
• Create and maintain comprehensive documentation to facilitate self-service support for customers.
• Build strong long-lasting relationships with customers understanding their unique needs and ensuring their success with our API product.
• Work closely with Customer Success Managers to onboard retain and grow customers
• Act as a liaison between customers and our product development team gathering valuable feedback and insights to drive continuous product improvement.

Qualifications

• Bachelors degree in Computer Science Engineering or a related technical field.
• Proven 3-6 years of experience in a customer-facing role preferably as a Customer Success Engineer or Technical Support Engineer with a focus on API products.
• Strong proficiency in JavaScript with a demonstrated ability to create and maintain automation scripts.
• Solid understanding of API concepts RESTful architecture and web services.
• Prior experience with API testing tools and frameworks is a plus.
• Prior experience with mobile app development is a plus.
• Prior experience with SQL is a plus.
• Excellent problem-solving and debugging skills with an analytical approach to troubleshooting.
• Outstanding communication and interpersonal skills with the ability to communicate technical concepts effectively to diverse audiences.
• Self-motivated proactive and able to work independently as well as collaboratively within a team.

Location Preference

Remote EMEA. Preference for candidates located in the UK area as travel may be required to visit clients on site.

Compensation & Transparency

We benchmark our compensation against other fast-growing companies and set ranges by level, role and location to ensure fairness and transparency. Final offers may vary based on experience, expertise and location.

Key Skills

Debugging, Remote Access Software, IT Service Management, IOS, Multithreading, VPN, Neo4j, FISMA, SSO, Github, Google Suite, Troubleshooting

Employment Type

Full Time

Experience

years

Vacancy

1