Customer Success Coordinator

Maersk; Grimsby; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global logistics leader is seeking a dynamic individual to manage funded learning programs based in Grimsby. The role involves engaging with clients, coordinating training delivery, and driving sales while ensuring high customer satisfaction. Key responsibilities include supporting educational programs, liaising with sales teams, and cultivating client relationships. Ideal candidates should possess strong engagement skills, proficiency in MS Office, and excellent organizational abilities. This is an opportunity to impact and grow within a global environment.

Qualifications

• Strong ability to engage with people and build trust quickly.
• Experience managing a variety of tasks, from administration to customer interaction.
• Excellent organizational and administrative skills.

Responsibilities

• Manage funded learning programs and support career transitions.
• Coordinate recruitment support for learners and track outcomes.
• Assist with sales efforts by handling inquiries and leads.
• Develop relationships with clients by understanding their needs.
• Ensure high levels of customer service and satisfaction.
• Liaise with internal teams for training delivery.
• Upsell training solutions based on customer needs.

Skills

Engagement skills

MS Office proficiency

Written communication

Organizational skills

Job description

We Offer

A dynamic role where you’ll be managing funded learning programs, supporting career transitions, and driving commercial growth. Based at either our Newcastle or Humber office locations, you’ll engage with clients, coordinate training delivery, and build strong relationships while representing our core values. From handling inquiries to upselling solutions and collaborating with global teams, this is your chance to make an impact, learn, and grow in a fast-paced, global environment.

Key Responsibilities

• Full administrative responsibility and commercial support to our funded learning training programmes
• Coordinate recruitment support for career transition learners, scheduling interviews and tracking successful employment outcomes.
• Assist wider commercial team in UK, and globally, as required.
• Support inside sales efforts: Handle inbound inquiries, follow up on leads, and proactively engage with small and direct accounts to drive additional business.
• Develop existing client relationships: Identify opportunities to strengthen partnerships with current clients by understanding their needs and recommending suitable training solutions.
• Ensure customer satisfaction: Serve as the main point of contact for small and direct accounts, addressing inquiries, resolving issues, and ensuring a high level of service.
• Coordinate with internal teams: Liaise with sales, training delivery and operations teams to ensure seamless execution of training services.
• Upsell and cross-sell training solutions: Proactively identify opportunities to offer additional Maersk Training services that align with customer needs.
• Act as the face of our company, embodying our Core Values and principles in how we do business.

Specific responsibilities of the position

• Responsible for the administrative requirements of our funded learning programmes.
• Engage with course participants to answer queries on courses, as well as meeting with participants in person to host course inductions, assessments and guidance sessions.
• Deal with the full cycle of customer enquiries.
• Effectively handle inbound enquiries through channels such as email, phone, as well as “in person” visitors and our online booking system.
• Liaise with operational delivery team to ensure successful training course delivery.
• Deliver and update training certificates within relevant systems.
• Process invoices according to course bookings – and pass on correct documentation to the finance department for invoicing.
• Travel, as required, to meet customers and attend industry events

Collaboration and support

• Training Management Services(TMS) Team
• Commercial & Marketing
• Customer Success Team
• Instructors
• Contract Instructors
• Global Wind Projects
• IT
• Working with HSEQ, Maintenance and instructional team to ensure a successful operation through all activities.

We are looking for

• Strong at engaging with people – builds trust quickly.
• Ability to manage a range of tasks, from administrative duties through to interactions with major customers.
• Proficient with MS Office applications and excellent written communication.
• Strong organization and administration skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.