Customer Success Advisor (Liverpool)

The Riverside Group; Liverpool; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading social housing organization is looking for a passionate Customer Service Advisor in Liverpool. You will support customers through phone, email, and digital platforms, ensuring their needs are met with empathy and understanding. This role requires excellent communication skills and a proactive approach to problem-solving. You’ll join a fun and inclusive culture with opportunities for career development and community involvement. Come and be part of a team that makes a difference in people's lives!

Benefits

Competitive Pay

Generous Pension

28 Days Holiday plus Bank Holidays

Investment in learning and development

Riverside Rewards for cost of living

Modern office space with private parking

Free hot drinks

Qualifications

• A real passion for providing excellent customer service.
• Confidence in speaking to customers on various platforms.
• Proactive approach to problem-solving.

Responsibilities

• Support customers via phone, email, and digital platforms.
• Solve problems ensuring the best outcomes.
• Maintain accurate customer records on CRM.

Skills

Enthusiasm and passion

Excellent verbal and written communication skills

Problem-solving

Ability to engage positively with customers

Confidence on the phone

Computer and IT literate

Job description

A leading social housing organization is looking for a passionate Customer Service Advisor in Liverpool. You will support customers through phone, email, and digital platforms, ensuring their needs are met with empathy and understanding. This role requires excellent communication skills and a proactive approach to problem-solving. You’ll join a fun and inclusive culture with opportunities for career development and community involvement. Come and be part of a team that makes a difference in people's lives!