Customer Services Specialist - End-to-End Supply Chain

Perfetti Van Melle; Windsor; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading candy manufacturer is looking for a Customer Services Representative in Old Windsor, focusing on effective supply chain management and customer order processes. The ideal candidate will have 3+ years in FMCG customer service, a solid grasp of supply chain operations, and proficiency in SAP. Benefits include a competitive salary with bonuses, generous leave, and flexible working options post-probation. Join a dynamic team where your contribution makes a difference!

Benefits

Competitive salary + bonus

Company-paid pension

Private medical insurance

27 days annual leave

Flexible hybrid working opportunities

Qualifications

• 3+ years of experience in FMCG Customer Service.
• Strong understanding of end-to-end supply chain processes.
• Excellent problem-solving and communication skills.

Responsibilities

• Manage customer orders and EDI orders.
• Investigate customer inquiries regarding stock and deliveries.
• Process claims, returns, and maintain customer data.

Skills

FMCG Customer Service experience

Understanding of supply chain processes

3PL warehousing experience

Proficient in SAP

Excellent communication skills

Fluent in English

Tools

SAP S/4HANA

Excel

Job description

A leading candy manufacturer is looking for a Customer Services Representative in Old Windsor, focusing on effective supply chain management and customer order processes. The ideal candidate will have 3+ years in FMCG customer service, a solid grasp of supply chain operations, and proficiency in SAP. Benefits include a competitive salary with bonuses, generous leave, and flexible working options post-probation. Join a dynamic team where your contribution makes a difference!