Customer Services Executive

Interaction Recruitment; Northampton; On-site; GBP 29,000; Full time

Job summary

A growing organisation in Northampton is seeking a Customer Service Executive to support sales and enhance customer experience. Key responsibilities include managing CRM data, producing service reports, and preparing contract quotes. The ideal candidate has strong communication skills, CRM experience, and the ability to work under pressure. With a competitive salary of £29,000 and benefits like generous leave and life assurance, this role offers a great opportunity for career growth.

Benefits

Salary sacrifice pension scheme

25 days annual leave plus bank holidays

Life assurance (4x annual salary – from day one)

Health cash plan & Employee Assistance Programme

On-site parking

Free tea and coffee

Qualifications

• Strong team player with the ability to work independently.
• Experience inputting and managing data within a CRM system.
• Excellent communication and customer service skills.
• Well organized with a methodical approach.
• Ability to work under pressure.

Responsibilities

• Supporting the sales team with sales and marketing administration.
• Producing annual contract service reports using CRM data.
• Monitoring contracted service levels and assisting with reporting.
• Maintaining accurate contract and customer data within the CRM system.
• Reconciling CRM contract data with finance for accurate billing.
• Preparing and issuing contract quotes and renewals.
• Managing customer communications and contract changes.

Skills

Strong team player

Experience inputting and managing data within a CRM system

Excellent communication skills

Well organized

Ability to work under pressure

Good working knowledge of Microsoft Excel

Confident approach

Job description

Customer Service Executive

Location: Corby, Northamptonshire

Hours: Full-time, permanent – 9:00am–5:00pm (9:00am–4:00pm considered for the right person)

Salary: £29,000

The Role

We’re working with a well-established and growing organisation to recruit a Customer Service Executive. This role sits within the contracts and business development function and plays a key part in supporting sales, service, and customer-facing administrative activities.

You’ll be working closely with internal teams to ensure customer contracts, service levels, and communications are managed accurately and efficiently, while contributing to an excellent customer experience.

Key Responsibilities

• Supporting the sales team with sales and marketing administration
• Producing annual contract service reports using CRM data
• Monitoring contracted service levels and assisting with service statistics reporting
• Maintaining accurate contract and customer data within the CRM system
• Reconciling CRM contract data with the Finance Manager to ensure accurate billing
• Preparing and issuing contract quotes, renewals, and repair/replacement quotations
• Managing customer communications and contract changes
• Supporting NHS Supply Chain quotations
• Assisting with marketing projects as required
• Generating purchase orders and completing sales/marketing tasks within agreed timescales
• Working closely with the Technical Manager to enhance customer experience

Company-Wide Responsibilities

• Supporting and promoting the company’s core values
• Adhering to ISO standards (ISO9001, ISO27001, ISO13485)
• Promoting health, safety, and environmental best practices
• Completing ad hoc duties as required

Skills & Experience

Essential

• Strong team player with the ability to work independently
• Experience inputting and managing data within a CRM system
• Excellent communication and customer service skills
• Well organised with a methodical approach
• Ability to work under pressure

Desirable

• Good working knowledge of Microsoft Excel
• Assertive, confident, and positive approach

Benefits

• Salary sacrifice pension scheme (4% employer / 4% employee after probation)
• 25 days annual leave plus bank holidays
• Life assurance (4x annual salary – from day one)
• Health cash plan & Employee Assistance Programme (post-probation)
• On-site parking
• Free tea and coffee

Please apply today for immediate consideration or call me on (phone number removed)