Customer Services Coordinator

Tyne Coast College; South Shields; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading educational institution in South Shields is seeking a Customer Service Coordinator to join their team. This role involves providing exceptional customer service, supporting admissions processes, and coordinating events such as open days. Candidates should have proven experience in customer service, strong administrative skills, and a passion for helping students. Join a supportive team dedicated to student success in an engaging environment.

Qualifications

• Proven experience in delivering outstanding customer service.
• Proficient in Microsoft Office and database systems.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Act as the first point of contact in person, by phone, and via email.
• Support admissions and enrolment processes, including maintaining accurate student records.
• Coordinate open days, induction activities, and other events.

Skills

Outstanding customer service

Strong administrative skills

Excellent communication skills

Multitasking ability

Education

GCSE English and Maths (Grade 4 or above) or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Management Information Systems (MIS)

Job description

Are you passionate about delivering exceptional customer service and creating a welcoming environment? We're looking for a Customer Service Coordinator to join our team and be the first point of contact for students, staff, and visitors at South Tyneside College.

About the Role

As a Customer Service Coordinator, you'll provide a warm, friendly, and efficient front-of-house service. You'll handle enquiries relating to admissions and general college information, ensuring every interaction reflects our commitment to excellence. This role involves:

• Acting as the first point of contact in person, by phone, and via email.
• Supporting admissions and enrolment processes, including maintaining accurate student records.
• Coordinating open days, induction activities, and other events.
• Managing reception duties such as welcoming visitors and maintaining visitor logs.
• Ensuring compliance with data protection regulations and contributing to process improvements.

Essential

• Proven experience in delivering outstanding customer service.
• Strong administrative skills and proficiency in Microsoft Office (Word, Excel, Outlook) and database systems.
• Excellent communication skills – both written and verbal – with a friendly, approachable manner.
• Ability to multitask and manage priorities in a fast-paced environment.
• GCSE English and Maths (Grade 4 or above) or equivalent, or willingness to work towards.
• Familiarity with Management Information Systems (MIS) and accurate record-keeping.

Desirable

• Experience in an educational environment.
• Knowledge of admissions processes and data protection legislation.
• Flexibility to work evenings/weekends for college events.

Why Join Us?

Be part of a supportive team committed to student success.